Whistler - Employee Experience

Calendar:

We offer 1 internship a year for a 3 month period in our recruiting department and 1 internship a year for a 3 month in our Events & Recognition department from:

Mid September to Mid December in recruiting
January to March in Events & Recognition

Visit our current postings »

Applications and Interviews:

Employee Experience internship is unpaid however will provide accommodation for the term of the internship (Please note: Staff accommodation is a taxable benefit)

We typically accept applications 2 months prior to the start date of the internship. So for example, if an internship was to start in January we would accept applications as early as November.

If you were to be selected, we would offer you an interview either in person or over the phone as we understand that you might not be in Whistler at the time of the interviews.

Internship Offer and Conditions:

If you are offered an internship you will be working full time from 30-40 hours a week.

Then Whistler Blackcomb will require the following information to hire you:

Work Permit (if applicable)
Social Insurance Number
Criminal Record Check (if applicable)
Photo Identification (Government issued, i.e., passport, driver's license, etc.)

What are the perks for interns at Whistler Blackcomb?

Seasons Pass

As long as you remain an intern in good standing with Whistler Blackcomb you will have a season pass to access the mountains.

Retail

25% off at all Whistler Blackcomb retail locations. (Please note that the discount percentage is off the full retail price of the item. No Staff Discount will be given on top of the sale price of an item.) List of WB Retail Shops »

Winter Rentals

25% off rentals before 11am.
50% off rentals after 11am (except during peak periods such as Christmas, President's Week, Spring Break and Easter - it will just be 25% during the holiday periods)
25% off repairs with odd specials at 50% off
20% off at Tuning Centres ~Ski service is $25 and snowboard is $30 (could be more depending on damage)

Food & Beverage

50% off at all market style restaurants. (For on Mountain restaurants discount applies all day when on shift or when not at work all day except between 12-1:30pm)
20% discount at Merlin's, Dusty's and GLC seven days a week (not including liquor)

Snow School

Free group lessons available when space allows in the right ability level
20% discount on all Ski School Programs such as: Dave Murray Camps, Private Lessons, Ski Esprit, Roxy Camps, Extremely Canadian and Telemark Lessons.

Employee Experience Intern

Whistler Blackcomb’s mission is to create the best memories for you…again and again!

Position Status: Unpaid internship: (Full-time workload 30-40 hours/week). This position comes with a pass allowing unlimited skiing and riding at Whistler Blackcomb

Job Summary:
As a member of the Recruiting team, you will assist in delivering and improving exceptional guest service to our employees and potential employees, and play a vital supportive role to the Recruiting Coordinators. Enjoy a once-in-a-lifetime opportunity to play a part in Employee Experience during the 2011-2012 Winter Season while gaining invaluable experience in the world of Recruiting.

What you’ll be doing:

Maintain the strictest confidentiality with all material within Employee Experience Division.
Answer employee enquiries in person, by phone and by e-mail
Maintain job line and current job postings on e-mail and recruiting binders
Provide information and clarification to supervisors, managers and all employees on job positions, company policies and employee benefits
File, organize and archive all current and past employee files
RTP: continuous process improvement for: familiarity with passes and procedures for both WB and Intrawest employees; verifying employee status, Club Shred, credit card details, comments and SmartAccess profile.
Assist with Benefit and Payroll inquires
Maintain and update employee files in the SAP
Maintain Office inventories and equipment as well as gathering quotations and tenders for services required.
Provide assistance with Club Shred, employee communication programs and events
Assist with Olympic oriented projects
Support the recruiters when needed with projects
Ensure each new hire provides all personal information required to be hired, including valid satisfactory criminal record check

Qualifications:

Demonstrate our core values around Team play, EE, Striving to be the Best, Customer Loyalty, Honesty and Integrity, Uncompromising Safety and Community and Environment.
Passion for our business and strong knowledge of Whistler Blackcomb
Excellent interpersonal skills, highly organized with strong ability to meet deadlines
Computer literate and proficiency in all aspects of Microsoft Office a must
1-2 years previous experience in a customer service environment
Related experience or education in Human Resources preferred
Strong Administrative skills

Outcomes:

Obtaining firsthand knowledge of HRIS systems
Obtaining a better understanding how a Ski Resort Operation operates
Learning how to build relationships with key players i.e. supervisors and managers
Learning about our benefit administration plan, compensation programs and other Human Resources programs.

Events & Recognition Intern

Position Status: Unpaid internship(Full-time workload 30-40 hours/week). This position comes with a staff pass allowing unlimited skiing and riding at Whistler Blackcomb and accommodation if needed.

Job Summary: As a representative of the Whistler Blackcomb Employee Experience team, you will create and develop innovative employee recognition initiatives, events and activities that set a standard of excellence. You will join us in striving to consistently provide our Employees with event and programs that maximize recognition and celebration and an overall positive experience. Your creative and enthusiastic approach will keep our employees engaged and excited about working at Whistler Blackcomb. Start/end dates for internships can be flexible and will be discussed during the interview phase.

Duties:

To continually strive to exceed expectations and to create memories for guests and staff as the best mountain experience…again and again.
Maintain the highest level of service and professionalism at all time
Assist in the planning and execution of all Employee recognition efforts and events
Assist in the creation and development of marketing and promotional collateral for events
Build strong working relationships amongst internal departments, notably Food & Beverage and Employee Housing
Continually evaluate and improve programming and events based on employee feedback
Assist in the coordination of employee social club, Club Shred, events and initiatives
Initiate communication with departments via company intranet, printed materials and social media outlets, to promote upcoming events
Foster relationships with Whistler Blackcomb vendors and suppliers and assist in event contract negotiation process.
Administrative duties to optimize efficiency and maintain event files and records
Other administrative duties will be added to support our Communication coordinator and Employee Experience Officers
Monitor and update Events budget with assistance of Event Coordinator
Other duties as required in the Employee Experience division
We are a company that believes in Teamplay; throughout the season you may be asked to assist in other departments as needed.

Qualifications:

Demonstrate our company’s core values including; teamplay, employee experience, striving to be the best, customer loyalty, honesty and integrity, uncompromising safety, community and environment.
Post-secondary education, preferably in the area of Event Planning, Marketing, Communications or Recreational/Tourism.
1-2 years experiences in a customer service environment
Previous event planning/programming or project coordination experience would be an asset
Excellent interpersonal skills, highly organized with a strong ability to meet deadlines
Strong administrative and writing skills
Intermediate to advanced proficiency in Microsoft office and desktop publishing
Self-starter with the ability to work independently, multi-task and prioritize
Creative, innovative, and animated
Must have a flexible schedule, as events often take place outside of typical office hours
Required to complete a satisfactory criminal record check

Outcomes:

Setting of goals and objectives and how they relate to guiding the creation of an event plan
Define various terms as relevant to resort operations and event industry
Explain the principle components of planning and executing special events
Ability to develop event planning and project coordination skills
Development of event management documents; including promotional collateral, critical paths and timelines, staffing schedules, risk management plans, and communication briefs.
Importance of monitoring a budget during the planning phase of an event
Successful leadership and execution of a small sized event (50-100 people)
Ability to understand how best to evaluate the success of an event
General knowledge of roles and responsibilities within the Employee Experience division of Whistler Blackcomb

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