Retail Rental

Why You Will Love Working for Our Division

  • Split shifts and evening shifts allow for more time on the hill!
  • Great team environment
  • Staff deals and discounts on the latest gear
  • Low-stress jobs
  • Receive inside experience and knowledge on the successful running of a business and working within a team environment
  • Not a lot of experience? No big deal – we’re here to train!


For our Retail Rental department we offer 1 internship a year for a 4 month period from:

  • November to April

Visit our current postings

Applications and Interviews:
Retail Rental internship is paid and we will provide accommodation for the duration for the term at a discounted rate.

For fall internships we typically accept applications in April/May.
If you were to be selected, we would offer you an interview either in person or over the phone as we understand that you might not be in Whistler at the time of the interviews.

Internship Offer and Conditions:

If you are offered an internship you will be working full time from 30-40 hours a week.

Then Whistler Blackcomb will require the following information to hire you:

Work Permit (if applicable)

  • Social Insurance Number
  • Criminal Record Check (if applicable)
  • Photo Identification (Government issued, i.e., passport, driver's license, etc.)

What are the perks for interns at Whistler Blackcomb?

Seasons Pass

  • As long as you remain an intern in good standing with Whistler Blackcomb you will have a season pass to access the mountains.


  • 25% off at all Whistler Blackcomb retail locations. (Please note that the discount percentage is off the full retail price of the item. No Staff Discount will be given on top of the sale price of an item.) List of WB Retail Shops »

Winter Rentals

  • 25% off rentals before 11am.
  • 50% off rentals after 11am (except during peak periods such as Christmas, President's Week, Spring Break and Easter - it will just be 25% during the holiday periods)
  • 25% off repairs with odd specials at 50% off
  • 20% off at Tuning Centres ~Ski service is $25 and snowboard is $30 (could be more depending on damage)

Food & Beverage
  • 50% off at all market style restaurants. (For on Mountain restaurants discount applies all day when on shift or when not at work all day except between 12-1:30pm)
  • 20% discount at Merlin's, Dusty's and GLC seven days a week (not including liquor)

Snow School
  • Free group lessons available when space allows in the right ability level
  • 20% discount on all Ski School Programs such as: Dave Murray Camps, Private Lessons, Ski Esprit, Roxy Camps, Extremely Canadian and Telemark Lessons.

Retail Rental Lead Hand

Position Status: Paid internship: (Full-time workload 30-40 hours/week). This position comes with a pass allowing unlimited skiing and riding at Whistler Blackcomb. Housing is available at a reduced rate.

Start dates for internships can be flexible and need to be discuss at the interview time

Salary: You will be pay $10.72/hr for the first 80/hrs once you have completed your probation you will be pay $11.32/hr.


  • Maintain a consistent and high level of guest service
  • Understand and comply with Service Power policies
  • Handle guest complaints, returns and exchanges in a friendly manner
  • Greet guests within one or two minutes of entering the store
  • Approach all customers and assess their needs by asking open-ended questions
  • Offer accurate product information, features and benefits of the product (both Retail and Rental)
  • Instruct the guest regarding proper care and maintenance of the product
  • Operate the ARALCO and CSI machines and balance the till (to the dollar)
  • Take part in the daily housekeeping duties to maintain store cleanliness and tidiness
  • Ensure all displays are maintained and changed when necessary
  • Keep floor well stocked of sizes and styles
  • Take part in inventory counts
  • Take an active role in loss prevention, internally as well as externally
  • Maintain data integrity through following all procedures completely
  • Comply and use store systems and procedures
  • Supervise the store and staff in the absence of the supervisor
  • Provide leadership and be a role model to all sales associates particularly in conducting staff briefings
  • Carryout assigned TO DO’S of the supervisor and Manager either personally or delegate
  • Responsible for staff recognition, motivation, and discipline
  • Warranties
  • Promote sales culture
  • Work with Supervisor to facilitate Frontline Staff Communication
  • Work with Supervisor to ensure Guest Flow in your Business Unit is maximized
  • Key Areas of Responsibility include Loss prevention, Inventory, Metric Tracking, Financial Support
  • We are a company that works together and throughout the season you may be required to assist other departments as needed.
  • Other Duties as Assigned by Supervisor

  • Previous Retail and sales experience a must
  • Previous cash handling experience is a must
  • Experience with the Retail computer systems a definite asset
  • Must be approachable, dependable and a responsible member of the team
  • BC Drivers License and Drivers Abstract an asset
  • Required to complete a satisfactory criminal record check
  • You must be currently enrolled or a recent graduate in a recognized Canadian post secondary school

  • A better understanding of the Retail and Rental industry in a Resort Environment
  • Understanding and Managing the Guest Experience in a Resort Environment
  • A basic knowledge and experience managing front line staff
  • Experience training and following up on basic frontline staff procedures and policies
  • Hands-On tactical knowledge of the Retail and Rental business

Reports to: Supervisor / Manager

Our Partners

Using state-of-the-art technology, TELUS unleashes the power of the internet to deliver the best solutions to Canadians at home, in the workplace and on the move.

Coca-Cola offers the world's favourite beverage brand to Whistler Blackcomb guests as a part or their memorable resort experience. As the cold drink sponsor at Whistler Blackcomb, Coca-Cola brings more than ice-cold refreshment.

Glacier Fresh Beer.Brewed in the mountain town of Creston, British Columbia, Kokanee beer is famous for it’s cool, crisp glacier-fresh taste. Kokanee is enjoyed by outdoor enthusiasts from coast to coast in Canada.

Since 1995, GMC has been the Official Vehicle of Whistler Blackcomb. GMC trucks and SUVs give you the performance, engineering and technology to get you, your family and friends and all their gear to and from the mountain any time of the year.

Monster Energy

At Monster all our guys walk the walk in action sports, punk rock music, partying, hangin’ with the girls, and living life on the edge. Monster is way more than an energy drink. Led by our athletes, musicians, employees, distributors and fans, Monster is a lifestyle in a can.


Nintendo is the worldwide pioneer in the creation of interactive entertainment, most recently the Wii U™ and the Nintendo 3DS™. It is responsible for the creation of industry icons that have become well-known, household names such as Mario™, Donkey Kong™ and Zelda™.


Smirnoff is proud to be the vodka sponsor of Whistler Blackcomb. From extraordinary event experiences, to the latest in Music, Nightlife and extraordinary Cocktails. The world's best cocktails start with Smirnoff.


Samsung Canada is proud to be the official electronics partner and preferred supplier of Whistler Blackcomb. As a world leader in digital technology, Samsung Canada enables Whistler Blackcomb to enhance the resort experience in new and innovative ways.

The Globe and Mail, Canada's National Newspaper, daily offers unparalleled national, international and business reporting, analysis and commentary to all the guests and patrons of Whistler Blackcomb.

American Express is the official Card of Whistler Blackcomb. The sponsorship program brings unique offers, purchase incentives and rewards for American Express® Cardmembers. ®,™: Used by Amex Bank of Canada under license from American Express

GoPro makes the world’s best selling and most versatile cameras, enabling people to capture immersive and engaging footage of themselves during their favorite activities.


A ton of flavors. A taste that stands out

Jackson Triggs

Our name represents a long-standing tradition of producing premium wines from Canada and around the world; it is your guarantee of outstanding quality and an uncompromising commitment to making great wine. We’ve got a wine for that.


Arc’teryx Equipment is a technical high-performance outerwear and equipment company based in North Vancouver, Canada. Our relentless commitment to design, craftsmanship and performance delivers the Arc’teryx experience.


As the official base layer and sock provider of Whistler Blackcomb, Icebreaker Merino Clothing is proud to bring warmth, comfort and style on the slopes to the resort visitors. Created by nature in New Zealand’s rugged Southern Alps to manage extremes of heat and cold, Icebreaker merino breathes to prevent overheating, regulates temperature, resists odour and dries in a flash.


W.L. Gore & Associates, the makers of GORE-TEX® products, is proud to be the official technical fabric sponsor of Whistler Blackcomb. GORE-TEX® products are wearable weather protection that keeps you dry and comfortable from head to toe in any kind of weather.


Avis Car Rental and its subsidiaries operate one of the world's best-known car rental brands with approximately 5,200 locations in more than 165 countries.