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The Learning Curve |
The Learning Curve is Whistler Blackcomb's in-house, formal training program. Aligned with the company's Core Values, each course develops the skills and knowledge our employees need to succeed and grow with the company.
The courses are divided into different levels: Orange level courses are basic survival tools for anyone interested, Green level courses train participants for lead hand duties, Blue courses train participants for Supervisor duties. We also offer Black for Managers, and Double Black for Directors, not listed here.
Level One: Survival Tools
Level Two: Survival Tools I
Level Three: Survival Tools II
Basic Computer Skills Take a self pace tutorial that will help you with the Windows based programs that we use daily here at Whistler Blackcomb (Microsoft Word, Excel, and Power Point).
First Season Orientation Equip yourself for success at Whistler Blackcomb by learning what you need to know to be able to create great memories for yourself and our Guests. Who is Intrawest? What are our Core Values? How can you ensure you play safe? What's in it for you?
Conflict Resolution One Learn how to resolve conflict effectively by understanding the dynamics of anger and anger arousal. Practice how to self-manage anger and develop the skills to diffuse angry and defensive individuals.
Connecting with Our Guests Become an excellent service provider by developing a concrete understanding of who our internal and external guests are. Explore ways to solicit feedback from guests, listen to guests' needs and expectations and deal responsibly with request, problems and concerns.
Effective Communication Communication is an art to be mastered. Work on your non-verbal, verbal and written communication to ensure you are building alliances, breaking down barriers and are getting your point across.
Coaching for Performance Learn how to be an effective coach for your employees. Figure out where your employees are at, what feedback and support they need to move them to the next level and your role in supporting their ongoing training and development.
Conducting Employee Reviews Understand the importance of conducting Employee Reviews and become skilled at preparing yourself and your team for these sessions. Learn effective ways of giving and receiving feedback to improve performance.
Conflict Resolution Two Continue to develop the skills needed to be able to resolve conflict effectively by determining your personal conflict style and learning ways to work with your style.
Interview Skills Learn how to conduct professional behavior based interviews so you can hire the right personal the first time.
JD Edwards Training Learn how to use our purchasing system from entering requisitions and warehouse orders to mover advanced finance inquirires.
Kronos Training Schedule edit and sumbit missing hours for your employee shifts by learning how to use our Kronos Time and Attendance system. Ensure your employees pay cheques are accurate the first time every time.
Progressive Discipline Learn to work with your employees in resolving and improving performance issues on the job and by ensuring that expectations are clearly understood and met.
Recognition Learn how to motivate your employees through spontaneously recognizing achievement and celebrating success.
Service and Sales Culture Take your passion for delivering great guest service to the next level. Learn how to translate your ideas while effectively anticipating potential guest concerns.
Smooth Operations Learn about the essential administrative processes that you can require in effectively managing daily operations, employee concerns and requests. The more you know, the better all the systems work!
Teamwork Learn the essential skills of managing your team through teamwork. From creating a sense of urgency to dealing responsibly with your employee's requests and concerns this course has a serious number of tips and tactics to help strengthen your team.
