RFID Access – New for Winter 2014.15

RFID Access

Welcome to a new age! All guests who visit Whistler Blackcomb during the 2014.15 Winter Season will receive a new RFID Access Card. Your Season Pass, EDGE Card, or Lift Ticket will be loaded onto an Access Card containing a RFID chip. 

 Check.  Secure.  Reload.
Check you have your own card. Cards are non-transferable.
Secure your card in a left pocket away from cellphones, credit cards and foil.
Reload extra days online & save. Reload days available soon.

RFID 

What is RFID?

RFID stands for Radio Frequency Identification Device. The ‘device’ is a small circuit that is integrated into your Access Card, which contains information pertaining to your lift ticket, Season Pass, or EDGE Card. When you approach the access gate, the circuit in your card will register and open the gate automatically. No more fumbling with your Pass or Card!

Frequently Asked Questions »


RFID

What does the Access Card look like?

Your Access Card will not look too much different than your Season Pass or EDGE Card. The real difference is the technology inside. Each card has an antenna embedded around the RFID chip which registers with the access gate when you approach the lift.


Do I need a new Season Pass or EDGE Card?

Yes. Due to RFID chip integration, your existing Season Pass or EDGE Card must be replaced. If you purchased your Season Pass or EDGE Card in the Spring, you will receive your new Access Card in the mail during the Fall of 2014.

Update Your Account Information »

Update Your Photo Online »


RFID

Where do I keep my card?

All of our RFID scanners will be located on your left hand side as you approach the lift. It is important that you keep your Access Card on the left hand side of your body. A pocket on your jacket is ideal given the height of the scanner.


RFID

Things to Avoid

  • Do not punch a hole in your card. Punching a hole could cause damage to the RFID antenna. Your new Access Card is not compatible with a lanyard.
  • Keep your Access Card away from your cell phone or any aluminum, as it may interfere with the RFID chip.
  • Do not lose your Access Card. There will be a $5 fee to reprint any Access Card.

More questions? Check out our full FAQ »

RFID (Radio Frequency Identification Device) FAQ

Q: Where will the Access Gates be located?
Answer: On all chairlifts and gondolas on Whistler and Blackcomb Mountains. 

Q: Will Resort Charge still work?
Answer. Yes. If you opted in for Resort Charge, you can continue to make purchases at Whistler Blackcomb locations using your Access Card, which is linked to your credit card.

Q: Can I carry multiple Access Cards through the Access Gates, such as my child's card?
Answer: No, the Card(s) may not work properly.  Carry only your own Access Card when passing through the Access Gates.

Q: Why RFID technology?
Answer: There are many guest benefits to RFID technology. First and foremost it gives hands-free access to our lifts. Once you have the Card you will be able to reload the card online at any time of day, without having to wait in any ticket lines. The reloadable Card will last multiple seasons, this way you can simply purchase/reload your ticket, EDGE card or Season Pass and use it season after season.

Q: What is RFID? Radio Frequency Identification  
Answer: RFID is a small circuit integrated into your ticket, EDGE Card or Season Pass. When you pass through the lift line, this circuit will register and open an access gate automatically.

Q: Where should I carry my RFID access card?
Answer: You must put your RFID access card on the left side of jacket and in a separate pocket from things such as: cell phone, iPod, or any foil wrapped items such as gum wrappers, cold medicine etc.

Q: What information is stored on Pass/Ticket RFID Cards?
Answer: Each RFID tag physically contains only the randomly generated number associated with each unique user profile. No personal or additional information is stored on individual RFID tags.

Q: Can RFID be used to access my personal information?
Answer: Each unique RFID tag contains a multiple digit number randomly associated with a user profile. This profile is kept as a secure component of our new online store and user database, and will not be accessible to other guests or employees.

Q: Will my RFID Pass/Card interfere with other RFID products?
Answer: No; because each RFID tag is associated with a specific randomly generated number that is associated with a specific, secure database, other RFID products will not register within the Whistler Blackcomb lift access system. Other RFID products currently in use include the Expanded BC and WA State Drivers License, Canadian enhanced ePassports since July 2013, US passports issued since October 2006, and many current makes and models of alpine ski and snowboard equipment.

Q: Are there any other concerns associated with RFID?
Answer: Whistler Blackcomb is employing Passive RFID technology which does not radiate any RF energy, but simply reflects it. As a result, the passive RFID tags used at Whistler Blackcomb do not contribute any additional RF energy into the surrounding environment.

Q: Can I punch a hole in my RFID Access Card?
Answer: No, holes must never be punched in the access media cards – Tickets, EDGE card and Season passes. The card has an antenna embedded that surrounds the embedded RFID chip. Any damage to the surrounding antenna will render the card inactive and must be replaced at a replacement fee.

Q: Can a magnet destroy an RFID tag?
Answer: No. The chip information is not stored magnetically. Use of a magnet or other erasing devices has no effect whatsoever on the chip.

Q: Can chips ‘survive’; in pieces of clothing, washing machines and dryers?
Answer: Yes. RFID chips are designed in such a way as to survive normal wear and tear for years, washing and drying included. The RFID access card may turn blue as the thermal ink may be activated by the extreme heat however it will still work at the lift.

Q: Will RFID technology interfere with my other wireless technology?
Answer: The radio frequencies used by RFID are assigned by regulatory agencies around the world to help ensure that no interference occurs.

Q: What do I do if I lose my Ticket, EDGE Card or Season Pass?
Answer: Notify Guest Services immediately and they will deactivate your old card and reissue you a new card or pass ($5 replacement fee applies).

Q: Will my Season Pass or EDGE Card still have a colour photo?
Answer: If you are a Season Passholder or EDGE Cardholder, your new Access Card will include a photo, but it will not be printed in colour. Your Access Card photo will be printed in black and white, or blue and white depending on the type of product you purchase. Colour photos can still be submitted online.

Q: What about RFID & Pacemakers?
Answer:  RFID is the acronym for “radio frequency identification”.  Devices many of us use everyday function with radio frequencies and electromagnetic fields, such as radio units, cordless or cell phones, or wireless networks.  SKIDATA RFID readers are electronic devices that produce an electromagnetic field like any other electronic device used for hands-free technology.  Based on SKIDATA’s own records, its research and its reports of independent research conducted on the influence of electromagnetic fields on medical implants such as pacemakers, there is no known health risk of interaction between SKIDATA RFID readers and pacemakers.  However, if you wear a pacemaker, you should consult with your physician and refer to the manufacturer’s recommendations for your specific device, as you would with any electronic device.  Out of an abundance of caution, we recommend that guests with pacemakers not wear the lift access media card near their heart when passing through RFID gates.  We also recommend that guests not linger close to RFID readers, maintaining a distance of at least 8 to 12 inches from RFID readers while in line and when passing through the gate.

*If you wear a pacemaker or other medical implant and prefer not to pass through the RFID gate, please alert our validation staff at the lift and you will be given alternative direction for lift access.

Our Partners

Using state-of-the-art technology, TELUS unleashes the power of the internet to deliver the best solutions to Canadians at home, in the workplace and on the move.

Coca-Cola offers the world's favourite beverage brand to Whistler Blackcomb guests as a part or their memorable resort experience. As the cold drink sponsor at Whistler Blackcomb, Coca-Cola brings more than ice-cold refreshment.

Glacier Fresh Beer.Brewed in the mountain town of Creston, British Columbia, Kokanee beer is famous for it’s cool, crisp glacier-fresh taste. Kokanee is enjoyed by outdoor enthusiasts from coast to coast in Canada.

Since 1995, GMC has been the Official Vehicle of Whistler Blackcomb. GMC trucks and SUVs give you the performance, engineering and technology to get you, your family and friends and all their gear to and from the mountain any time of the year.

Monster Energy

Monster Energy

Nintendo

Nintendo is the worldwide pioneer in the creation of interactive entertainment, most recently the Wii U™ and the Nintendo 3DS™. It is responsible for the creation of industry icons that have become well-known, household names such as Mario™, Donkey Kong™ and Zelda™.

Smirnoff

Smirnoff is proud to be the vodka sponsor of Whistler Blackcomb. From extraordinary event experiences, to the latest in Music, Nightlife and extraordinary Cocktails. The world's best cocktails start with Smirnoff.

Samsung

Samsung Canada is proud to be the official electronics partner and preferred supplier of Whistler Blackcomb. As a world leader in digital technology, Samsung Canada enables Whistler Blackcomb to enhance the resort experience in new and innovative ways.

The Globe and Mail, Canada's National Newspaper, daily offers unparalleled national, international and business reporting, analysis and commentary to all the guests and patrons of Whistler Blackcomb.

Jackson Triggs

Our name represents a long-standing tradition of producing premium wines from Canada and around the world; it is your guarantee of outstanding quality and an uncompromising commitment to making great wine. We’ve got a wine for that.

American Express is the official Card of Whistler Blackcomb. The sponsorship program brings unique offers, purchase incentives and rewards for American Express® Cardmembers. ®,™: Used by Amex Bank of Canada under license from American Express


GET READY FOR ACTION!

A ton of flavors. A taste that stands out

GoPro makes the world’s best selling and most versatile cameras, enabling people to capture immersive and engaging footage of themselves during their favorite activities.

Avis

Avis Car Rental and its subsidiaries operate one of the world's best-known car rental brands with approximately 5,200 locations in more than 165 countries.

Arc'teryx

Arc’teryx Equipment is a technical high-performance outerwear and equipment company based in North Vancouver, Canada. Our relentless commitment to design, craftsmanship and performance delivers the Arc’teryx experience.

Gore-Tex

W.L. Gore & Associates, the makers of GORE-TEX® products, is proud to be the official technical fabric sponsor of Whistler Blackcomb. GORE-TEX® products are wearable weather protection that keeps you dry and comfortable from head to toe in any kind of weather.

Close