Whistler Retreats 330 - 4370 Lorimer Rd, Whistler BC View Map

Property Manager specializing in Vacation Rentals
Property Manager specializing in Vacation Rentals
Rates and Deals
Booking Calendar

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Booking Calendar

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Policies

Check In

Check-in time is 4pm. Earlier check-in is subject to availability and not guaranteed. CHECK-IN: All units are set up to allow for direct entry via door code or lock box any time after 4pm on the day of arrival. The online check-in contract will be sent out prior to arrival and must be completed in order to validate the door code. Once the online check-in has been completed and a valid credit card has been provided for the damage deposit, complete check-in instructions and driving directions, as well as door/lock box codes and parking information, will be emailed at least 7 days prior to arrival. Please contact Whistler Retreats for further details or if you have not received your check-in instructions one week prior to your scheduled arrival date. *Please note that luggage storage is not available. DAMAGE WAIVER/SECURITY DEPOSIT: All reservations must be made in the cardholder's name. The primary guest/cardholder must provide a valid credit card from which a $500 to $1500 credit card pre-authorization (damage deposit) is required prior to check-in. Provided there are no additional cleaning charges, damage or missing inventory, the guest's credit card will not be charged. Personal cheques and cash are not accepted. * Note that the pre-authorization will be processed within 24hrs of the scheduled check-in date and on the credit card provided at the time of booking. Guests must advise Whistler Retreats at least 48 hours prior to arrival if they wish to use a different credit card for pre-authorization.

Check Out

Check-out time is 10am. Fees will apply for all unauthorized late check-outs. Note that luggage storage is not available.

Children

Children are welcome in all units (unless an exception is explicitly stated in a unit's description) but must be accompanied by their parents. Parents must be at least 25 years of age to stay with Whistler Retreats. Youth sports teams and clubs (incl those with adult chaperones) are not permitted in any unit. For small groups of 3 or more guests, the cardholder and majority of guests must be at least 25 years or age.

Other Policy

WHISTLER RETREATS ENFORCES A STRICT AGE POLICY. Guests must be at least 25 years of age to book and stay in any unit. Under-age guests will not be permitted to check in and will forfeit all deposits paid. Cancellations for bookings made for or by under-age guests are non-refundable. Parents and guardians may not book for underage guests. IMPORTANT: THE LODGING RESERVATION MUST BE MADE IN THE CARDHOLDER'S NAME. THE PRIMARY GUEST (CARDHOLDER) MUST BE STAYING IN THE UNIT - THIRD PARTY BOOKINGS ARE NOT PERMITTED. Unless otherwise indicated at the time of booking, Whistler Retreats will fulfill your reservation and take payment for your lodging in accordance with the policies. 7% RESORT FEE This non-refundable and taxable fee automatically applies to all reservations and is payable at the time of booking. The resort fee includes an Accidental Damage Waiver Benefit, which covers up to $500CAD of inadvertent damage and/or cleaning charges that occur during a guest stay. Guests must report any damage or broken items to Whistler Retreats at check-out. * *This does NOT cover damage resulting from gross negligence or willful misconduct, nor does it cover damage or additional charges resulting from unauthorized and prohibited behaviour or damage/loss of the guest's personal items. EXTRA PERSON CHARGES: Additional occupants over the age of 18 are subject to extra person charges equivalent to $20 + tax per person per night. PARKING FEES: Most properties include one free designated parking stall except: The Marquise, which charges $16 to $20 per day for parking. Most parking is underground and subject to size restrictions. Parking for additional vehicles may be available but is NOT guaranteed and cannot be confirmed in advance. Whistler Retreats does not provide alternate free parking options should you choose to book a property that charges for parking. Whistler Retreats does not provide parking options for additional vehicles and/or overnight parking options if your vehicle does not fit in underground garages. All improperly parked vehicles will be towed at the owner's expense. Written Deposit Policy: STANDARD POLICY* • First night deposit + the full resort fee are due at the time of booking and are non-refundable. • Final payment is processed 45 days prior to arrival. • Reservations cancelled within 45 days of arrival are completely non-refundable. "NON-REFUNDABLE" RATES AND PROMOTIONS Reservations for "non-refundable" promotions and rates are 100% non-refundable at all times. Modifications are subject to approval. FLASH SALES: Discounts offered during limited time sales cannot be applied to existing reservations. Discounts are offered on new bookings only, and only bookings made during the flash sale(s). NOTE: It is each guest's responsibility to read and understand the policies which apply to the reservation prior to completing the reservation process. HOUSEKEEPING: Daily housekeeping is not provided. Each unit is equipped with adequate linens, towels, and toiletries for each stay. One (1) sealed packet of coffee will be provided on the day of arrival. Food items and spices are not provided. Each stay includes one full clean at check-out. Additional housekeeping is available for a nominal fee and must be pre-arranged. General Disclaimer: Each unit is privately owned and subject to availability. Due to unforeseen circumstances, should the reserved unit no longer be available for rental, Whistler Retreats reserves the right to relocate the guests to another unit of equivalent or superior quality.

Pets Policy

Pets are not permitted in any units. A minimum $500 penalty, as well as any additional cleaning charges, will apply if evidence of pets is found in the unit.

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