Whistler Heli-Skiing Pre-arrival Information

Thank you for booking Whistler Heli-Skiing. To ensure a smooth start to your day please read the tips below, and we’ll have you cruising the slopes in no time.

Arrival In Whistler Resort

Checking In

1) Please check-in to the Whistler Heli-Skiing store in the Carleton Lodge a minimum of 24 hours prior to your ski day, preferably as soon as you arrive in Whistler. Late check-ins will be accommodated with notification.

2) At that time you will be required to sign a release of liability waiver and provide us with important information so that you are grouped correctly.

3) Your seat may be forfeited if you have not checked with us by 4:00 PM on the day prior to your ski day.

Full Information

Get your Gear

Upon check-in you can also arrange your rental powder skis or snowboards.

Powder Hut Rentals

Day Of

When to Arrive

8:15 AM: Check-in at the Carleton Lodge for guests requiring AM rentals.

8:30 AM: Check-in at the Carleton Lodge for guests that do not require rentals.

If your heli-ski day is cancelled due to weather or snow conditions, you will be telephoned between 7:45 AM and 8:00 AM. If you do not have a phone call by 8:00 AM, please report to the Heli-Ski store at 8:30 AM or 8:15 AM as required.

Your Day

Refunds

Cancellation Policy

Our goal at Whistler Heli-Skiing is to exceed our guest expectations, but sometimes there are circumstances that are beyond our control.

If we do not fly, you will receive a full refund. We will do our best to reschedule your ski day based on availability.
Date changes are allowed with no penalty prior to 10 am the day before you’re scheduled to fly.
If you cancel after 10 am the morning before your fly day you will be charged a cancellation fee of $200/person plus applicable taxes.
If you cancel on the morning of your intended fly day, there will be no refunds.
If we cancel during the ski day, you will be refunded based on the amount of runs skied.
If you cannot complete all of runs due to injury, illness, or ability there will be no refund.

Full Cancellation Policy