Whistler Heli-Skiing Pre-arrival Information
Thank you for booking Whistler Heli-Skiing. To ensure a smooth start to your day please read the tips below, and we’ll have you cruising the slopes in no time.
Checking In
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1) Please check-in to the Whistler Heli-Skiing store in the Carleton Lodge a minimum of 24 hours prior to your ski day, preferably as soon as you arrive in Whistler. Late check-ins will be accommodated with notification.
2) At that time you will be required to sign a release of liability waiver and provide us with important information so that you are grouped correctly.
3) Your seat may be forfeited if you have not checked with us by 4:00 PM on the day prior to your ski day.
Get your Gear
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Upon check-in you can also arrange your rental powder skis or snowboards.
When to Arrive
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8:15 AM: Check-in at the Carleton Lodge for guests requiring AM rentals.
8:30 AM: Check-in at the Carleton Lodge for guests that do not require rentals.
If your heli-ski day is cancelled due to weather or snow conditions, you will be telephoned between 7:45 AM and 8:00 AM. If you do not have a phone call by 8:00 AM, please report to the Heli-Ski store at 8:30 AM or 8:15 AM as required.
Cancellation Policy
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Our goal at Whistler Heli-Skiing is to exceed our guest expectations, but sometimes there are circumstances that are beyond our control.
- If we do not fly, you will receive a full refund. We will do our best to reschedule your ski day based on availability.
- Date changes are allowed with no penalty prior to 10 am the day before you’re scheduled to fly.
- If you cancel after 10 am the morning before your fly day you will be charged a cancellation fee of $200/person plus applicable taxes.
- If you cancel on the morning of your intended fly day, there will be no refunds.
- If we cancel during the ski day, you will be refunded based on the amount of runs skied.
- If you cannot complete all of runs due to injury, illness, or ability there will be no refund.
Need assistance?
1-888-435-4754
604-905-3337 (LOCAL)
whistlerheliskiing@vailresorts.com
Unit #104- 4280 Mountain Square, Whistler BC, V8E 1B9
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