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Ski & Snowboard Rental FAQ's

Frequently Asked Question's

Do you have questions about your rentals? See answers to our FAQ's

Can I pick up my rentals the day before?

Yes - Pick-up your equipment after 4 pm the day before your first rental day and avoid the morning rush.

Where do I pick up my equipment?

At the time of booking (online & call center) you will be prompted to choose to pick up the equipment at one of the following locations:
View Store Locations

What time are the rental locations open until in the evenings?

Open times vary depending on rental location and the time of the season. During the peak season (December 15-March 31) most stores will be open until 9pm.

Can I store my rental equipment overnight at the base of the mountain?

Yes. We offer overnight equipment storage conveniently located at Whistler Village Base and Blackcomb Base, and daytime storage at the Roundhouse, Glacier Creek and Rendezvous mountain top restaurants.

Can I reserve a specific type of ski or snowboard?

Yes, however only when renting from the Rossignol Dynastar Lange Rental Boutique. When Renting from the Performance or Demo category, you will be able to choose, or have a technician recommend a ski or snowboard from available models once in-resort.

Can I trade my snowboard set in for a ski set (or vice versa) if I want to switch?

Yes, simply return your rental to the location you picked it up at & we will be more than happy to help. If you rent from the Demo category, you also have the added perk of being able to swap out your equipment any time you like at our Mountain Top locations, saving you the trip back down to the valley.

Do you offer Ski Clothing and Accessories?

Yes we do. If you are completely new to the sport you may want to consider renting a ski jacket and pants to keep you warm and dry. We also advise you rent a Helmet. In addition, we also have many Retail locations at all three mountain bases, or you can pick up a last minute accessory at any of our Mountain Top Stores. Click here for a comprehensive list of our valley stores: http://www.whistlerblackcomb.com/the-village/shopping

What happens if I damage my rental equipment?

When you purchase a damage waiver, you are covered within reason for any accidental damage caused to your equipment. If you do not purchase a damage waiver, you are then liable for the repair cost of the equipment.

How do I make ski or snowboard rental reservations?

(1) Reserve online. Start Here

(2) Call us at 1.800.766.0449 to reserve equipment

*Reservations are recommended, especially for weekends, holidays and other busy times.

What do I need as proof of payment to pick up my rentals?

All you need is a form of identification & your Confirmation Number.

*In order to take advantage of our pre-booked equipment rental discount offer, either on-line or via the call center, all reservations must be completed 3 full days prior to your arrival date.

Do you offer an in room rental service?

Yes! Our in room White Glove rental service can provide any of the rental products offered by Whistler Blackcomb. Delivered direct to your accommodation, along with lift passes, retail items, and anything else you may need. White Glove Service