PRE-ARRIVAL INFORMATION
Whistler Blackcomb Basecamp
There’s so much to look forward to on a trip to Whistler Blackcomb, and so much to prepare. From planning your stay and getting to the mountain, we make it easy with a wealth of resources designed to help get you straight to the fun.
The Summer Escape Sale is On! , opens in a new window
Book your summer getaway to Whistler Blackcomb! Experience jaw-dropping vistas from the PEAK 2 PEAK Gondola. Hike endless trails. Cruise North America's most massive bike park. Hop in a helicopter if you're seeking a serious thrill. And when it’s time to rest up, stay at Evolution, Legends, and more. Don’t wait! Save up to 20% during our best summer lodging sale.​
WE CAN'T WAIT TO SEE YOU AT Whistler Blackcomb! , opens in a new window
Check out the info below to finish planning your trip and helpful resources to prepare. Have more questions?
Already Booked Your Trip?
Summer Alpine Experience
Access to the PEAK 2 PEAK Gondola for a sightseeing adventure in the alpine.
Mountain top Summer Feast
Mountain top dining at 6,000ft. Come for the dining, savour the views.
Preparing for your Trip
Packing List , opens in a new window
- Layers: The weather can change drastically up here. We recommend wearing layers and being ready for any weather, rain or shine. Â
- Sunglasses depending on the weather.
- Sunscreen and lipbalm is recommended, even on cloudy days.
- Lots of Water: At higher elevations and with any physical exercise, hydration is very important.
- Comfortable Shoes: We have lots of walking and hiking to explore!
- Helmet and Body Armor for the Bike Park: Arm and leg armour, bike gloves and a hydration pack are recommended. A well-fitting helmet or full face for park days are also recommended when in the Bike Park.
- Lift Access: All lesson participants must have a valid lift ticket or pass. Summer Alpine Experience Tickets and Passes are available online or in resort and Bike Park tickets can be purchased with a lesson or separately.
If you’re an Epic Pass Holder – you can pick up your pass at a ticket window to take advantage of your summer Epic Mountain Rewards benefits
First time at the Bike Park or Sightseeing this season? Make sure you review and sign the waiver in your account prior to your trip.
Getting Here , opens in a new window
Airport transfers, car rentals, shuttles and helicopter transfers are just some of the ways to travel the Sea-to-Sky Highway from Vancouver to Whistler. We have maps, directions and road reports to help you get to Whistler worry-free.
Once you're in resort, find out everything you need to know about getting around using the Whistler and Valley Express (WAVE) Transit System as well as discover where all our parking lots are for your day on the mountain.
Arriving on Mountain
You've made it! Here are some tips for your on-mountain arrival.
Epic Pass Holders
- Have your pass card? Head straight to the lift! Just keep your pass in an outside pocket and you're good to go.
- Don't have your pass card? Stop by a ticket window and we can print one for you.
Lift Ticket purchasers:
- Express Lift Ticket Pick Up: Book 7 days in advance to have your Lift Ticket Card mailed to you. If booking within 7 days of your trip, bring your email confirmation to the Express Lift Ticket Pickup window.
Please note: Whistler Blackcomb remains cashless. Payments can be made using all major debit cards, credit cards, and Whistler Blackcomb gift cards.
PLAN YOUR DAY ON THE MOUNTAIN
REFUEL & REFRESH
- Lunch Options
- Places to take a break on resort
ENDING YOUR DAY
- Aprés & Dinner Options
- Exploring the Town
Complete Your Trip
Recommended Summer Alpine Experience
VIEW LIVE RESORT CONDITIONS
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ROUNDHOUSE LODGE, WHISTLER MOUNTAIN
Elevation: 1,850m / 6,069'
FAQS
When do your resorts open for the summer?
Whistler Mountain Bike Park opening date is May 17, 2024. Stay tuned for all summer operational dates! For up-to-date information, please visit our Hours of Operation page.
Is there a height or age requirement or limit to your activities?
There is no height or age requirement for biking or hiking, but our Peak Chair has a height requirement of 40” to ride the Peak Express.
Is childcare offered and how can I make a reservation?
We do not currently offer childcare services at Whistler Blackcomb.
Do you allow service animals?
Yes. Guide and service dogs that are certified, leashed and under control are allowed on mountain. Please find more information here
Do you allow dogs on the gondola?
Dogs are not permitted on Whistler Blackcomb property. The only exceptions are for guide and service dogs that are certified, leashed and under control. Please find more information here.
Where can I view mountain cams?
To view our mountain cams, click here.
Billing questions?
Please visit any Guest Services locations or call 1-800-766-0449 or emailing Reservations at wbreservations@vailresorts.com.
What summer activities do you offer?
Whistler Blackcomb offers a plethora of summer activities, on and off the mountain. We offer world-class mountain biking, alpine hiking, summer sightseeing via The PEAK 2 PEAK Gondola, an alpine suspension bridge, bear tours, mountaintop dining, ziptrek tours, ATV tours, river rafting, golf and SO much more. To learn more, please visit our summer activities page
What discounts are include with my pass or lift ticket?
For discounts and benefits attached to Whistler Blackcomb Passes, please refer HERE.
Epic Pass holders receive Epic Mountain Rewards, which provide 20% off food, lodging, lessons, rentals and more, among other benefits. Other Season Pass benefits include discount Buddy Tickets and Ski-With-A-Friend Tickets, and Summer Access. For more information, please visit the Epic Pass benefits page.
All Epic Day passes include season-long Epic Mountain Rewards discounts. Other benefits and access are determined by the type of Epic Day Pass purchased. For more information, please refer to this link: https://www.epicpass.com/passes/epic-day-pass.aspx Please Note: Epic Day Passes do NOT include Buddy Tickets, Ski-With-A-Friend tickets, or Summer Lift Access.
Lift ticket benefits include the ability to change the date and also refund all unused days.
Can I buy lunch with my pass?
Yes! You just need to make sure you have resort charge set up. Learn more on how to set up resort charge here.
Do I get my Epic Mountain Rewards at your restaurants?
For the most part - absolutely! All of our cafeteria style restaurants on mountain offer the EMR discount (20%!) on food. Alcohol is excluded at all locations and there is limited participation among our fine dining and full service restaurants. Be sure to look HERE to see everywhere you can use this awesome pass holder discount.
Do I need a reservation to have lunch on mountain?
No! No reservations required to enjoy our convenient on-mountain cafeterias this year. Just bike, hike or sightsee until you're hungry, and then pop in.
I want to have lunch with a big group, is it okay if I save a bunch of tables?
It depends, but we, and a lot of the other guests on the mountain, would really prefer you do not save tables so that those who are looking to sit can find a place to enjoy their lunch. If you want to eat with a big group all together, we recommend trying before noon or after 1:30 PM.
Last year you told me I had to leave after 45 minutes, is that still true?
Thankfully we are in a different place than previous years and required table time limits are no longer in effect. However, out of respect for other guests, we do ask you to be thoughtful and limit your time at the table, especially during peak times and holidays. Go bike, hike and sightsee!
When is the best time to eat lunch?
When you're hungry! But also, to get the most out of your day, consider dining outside of our peak hours of 12:00 PM - 1:30 PM. We always recommend an early start, an early lunch (11:00 is awesome), and an early après.
Where do I search and book online or call to review my vacation plans?
Check out our lodging options across our resort portfolio here.
How do I find ski in/ski out lodging?
You can filter for ski in/ski out properties on many of our search and book pages. Select which resort you'd like to visit to search properties.
Where's the best place to stay in-resort?
Check out our recommended signature properties across our resort portfolio here.
Can I bring my pet?
Some of our properties are pet friendly. You can review the detailed information on property amenities on our resort search and book pages.
How do I get to the resort?
For directions to Whistler Blackcomb, parking information and transportation options, click here
Does the resort offer lockers? Do I need to purchase in advance? How much is a locker pass for the season?
Yes, lockers are available at Whistler Blackcomb. Variable hours and pricing. More information:
Where can I park? How much does it cost?
Parking is available at all of our 8 lots. Variable prices and hours by lot. More Information:
What time do I need to arrive for bike school?
All lesson information including start time, rental information and meeting locations will be provided when booking.
What transportation options exist from the airport?
Airport transfers, car rentals, shuttles and helicopter transfers are just some of the ways to travel the Sea-to-Sky Highway from Vancouver to Whistler. Let us help you get to Whistler worry-free. More information
What is the weather like when I arrive?
For the latest snow and weather conditions, click here
Where are the ticket window locations?
Whistler Village Guest Services is located next to the Whistler Village Gondola in Skiers Plaza. Blackcomb Guest Services is located at Blackcomb Daylodge, next to Merlin's Bar & Grill. Whistler Creekside Guest Services is located at Legends Hotel, 2036 London Lane, Whistler.
How do I activate the card I have?
When purchasing online, you can select "have a card" while logged into your epicpass.com account, select pass number of the card you have to continue to use the card you have in your possession.
Where do I pick up my pass?
Please go to any Vail Resorts ticket office, present a photo ID, and you’ll be able to pick up your pass. If time permits, please call the Epic Pass Service Center at 970-754-0005 and a new pass will be mailed. Whistler-Blackcomb guest call 800-766-0449. Or contact a pass agent via Live Chat at www.EpicPass.com to have a new pass issued.
Where do I pick up bike rentals?
G1 Rentals, Whistler Blackcomb Rentals, Summit Sport, Can-Ski, Essentially Blackcomb, Showcase Snowboards, Salomon and WB Rentals
What food and beverage options are open, and what are hours of operation?
We have a variety of dining options available at Whistler Blackomb. For the most up to date information on locations and hours of operations click here
What are our options for on-mountain dining for lunch?
From central and convenient to quiet and tucked away, explore a mountain of options and let your taste buds be your guide.
Here are just a few to choose from: The Roundhouse Lodge, The Umbrella Bar, Steeps's Grill & Wine Bar, Rendezvous Lodge, and Christine's.
See all Dining options here
Someone in my family has a food allergy or sensitivity, are your lodges able to accommodate them?
We strive to offer meals that suite a variety of modern lifestyle and dietary preferences, due to the nature of our menus, please ask locally during your visit.
Do you take cash in your restaurants?
At this time, Vail Resorts does not accept cash in it's restaurants. All major cards, ApplePay, and resort-charge are accepted.
I just want to keep skiing, do you have grab & go options?
Yes, most lodges offer snacks, protein bars, and to go sandwiches and salads to keep you fueled and on the go!
What time do lifts close?
Lift closing times vary across the resort. To view the latest trail and lift status, click here
When do different sections of the mountain close?
Terrain may be closed due to conditions, operations, or time. To view the latest trail and lift status, click here
Why are some bike trails groomed and other not?
Grooming is carried out every day, however grooming routes change and not every trail is groomed each night. See what trails have been groomed today here
How to contact safety/ ski patrol
Contact Ski Patrol by calling 604-935-5555, or visit our guest services area during operational hours.
Which trails are open?
To see which trails are open, please visit our Lift & Terrain Status page on our website.
Which base areas are open?
For the latest trail and lift status, please visit our Lift & Terrain Status page on our website.
What transportation options exist within the resort?
For resort transportation options, click here
Where to get a refund?
Visit any Guest Services locations. By calling 1-800-766-0449 or emailing Reservations. wbreservations@vailresorts.com
Why didn't Epic Mountain Rewards apply?
The Epic Mountain Rewards discount is available at eligible Vail Resorts restaurants, lodges, rental shops, golf courses, and other businesses and activities. The discount applies to all food and non-alcoholic beverages. The pass holder must present their eligible pass to receive the discount. For more details, Please go to www.EpicPass.com, Benefits, then Epic Mountain Rewards to learn more, or click here
Where are the restrooms?
Please see our Summer Trail map to find all our on-mountain restrooms.
Where to return rentals?
G1 Rentals, Whistler Blackcomb Rentals, Summit Sport, Can-Ski, Essentially Blackcomb, Showcase Snowboards, Salomon and WB Rentals
Where is the closest retail outlet?
Summit Sport, Can-Ski, Showcase Snowboards, Salomon
Where can I book dinner?
Dusty's, The GLC and Merlin's both offer dinner options, plus an abundant of restaurants throughout Whistler Village. More info here
Where can I take my family for a quick dinner for tired kids?
Dusty's, The GLC and Merlin's both offer dinner options, plus an abundant of restaurants throughout Whistler Village. More info here
Where can I go for apres ski?
When the sun goes down, the party continues at our slopeside bars. Check out The GLC, Merlins and Dusty's to see how we've turned apres into an art form. More Info
Do you provide over-night ski storage?
Weekly and seasonal lockers are available for purchase.
More Info