GUEST SERVICES
It is through the valuable information provided to us by our clients that we continually grow and improve. Whistler Blackcomb welcomes your feedback and will answer any questions you might have. To help us respond to your inquiry, please email our Guest Services team. Response times to email requests vary, but we usually respond within 48-72 hrs. Information on lost & found items can be found below.
Guest Services
| Location | Dates | Hours* | |
|---|---|---|---|
| Whistler Village Guest Services Located next to the Whistler Village Gondola in Skiers Plaza |
November 23 - April 14 April 15 - May 20 |
8:00am - 4:00pm 9:00am - 4:00pm |
Find on Map |
| Blackcomb Guest Services (In the Upper Village) Located at Blackcomb Daylodge, next to Merlin's Bar and Grill |
November 23 - April 14 April 15 onwards |
8:00am - 4:00pm Closed until Summer Sightsee |
Find on Map |
| Whistler Creekside Guest Services Located at Legends Hotel, 2036 London Lane, Whistler |
November 23 - April 14 April 15 - May 20 |
8:00am - 4:00pm 9:00am - 4:00pm |
Find on Map |
| Carleton Lodge Guest Services Located inside the Carleton Lodge, across from Whistler Village Gondola |
November 23 - April 14 |
3:30pm - 6:00pm | Find on Map |
*Hours of operation are subject to change.
Please note: Whistler Blackcomb remains cashless. Payments can be made using all major debit cards, credit cards, and Whistler Blackcomb gift cards. Not all locations accept contactless/tap payment at this time, including Guest Services.
Snow School Sales
| Location | Dates | Hours* | |
|---|---|---|---|
| Whistler Village Snow School Sales Located next to the Whistler Village Gondola in Skiers Plaza |
November 23 - April 14 April 15 - TBD |
8:00am - 4:00pm 9:00am - 4:00pm |
Find on Map |
| Blackcomb Snow School Sales (In the Upper Village) Located at Blackcomb Daylodge, next to Merlin's Bar and Grill |
November 23 - April 14 April 15 onwards |
8:00am - 4:00pm Closed |
Find on Map |
| Whistler Creekside Snow School Sales Located at Legends Hotel, 2036 London Lane, Whistler |
November 23 - April 14 April 15 onwards |
8:00am - 4:00pm Closed |
Find on Map |
| Carleton Lodge Guest Services Located inside the Carleton Lodge, across from Whistler Village Gondola |
November 23 - April 14 |
3:30pm - 6:00pm | Find on Map |
*Hours of operation are subject to change.
Please note: Whistler Blackcomb remains cashless. Payments can be made using all major debit cards, credit cards, and Whistler Blackcomb gift cards. Not all locations accept contactless/tap payment at this time, including Guest Services.
WHISTLER BLACKCOMB RESERVATION CENTRE
Mountain product sales and information including lift tickets, passes, lessons, rentals and general inquiries.
Reservation Centre hours of operation (PST - Pacific Standard Time):
| Toll-Free within North America: |
1-800-766-0449 |
| Toll-Free within the United Kingdom: | 0800-587-1743 |
| Toll-Free within Australia: | 1-800-04-1997 |
| All other International Guests: | 604-967-8950 |
| Email: | Whistler Blackcomb Reservations and Guest Enquiries |
| Guest Feedback* |
| Whistler Village Guest Services (In Resort) |
8:00am - 4:00pm |
| Daily until November 22: | 9:00am - 5:00pm |
| Daily November 23 - April 14 | 8:00am - 5:00pm |
RESORT RESERVATIONS WHISTLER (RRW)
Resort Reservations Whistler (RRW) provides complete vacation planning including lodging, transportation, lift tickets, lessons, rentals & activities.
Call Centre Hours of Operations (PST - Pacific Standard Time):
| North America Toll-Free: |
1-888-403-4727 |
| Outside North America: | 604-210-0555 |
| UK Toll-Free: | 08-00-031-4068 |
| Australia Toll-Free: | 1-800-04-1997 |
| New Zealand Toll-Free: | 001-800-44-22-1122 |
| Hong Kong Toll-Free: | 001-800-44-22-1122 |
| China Toll-Free: | 00-800-44-22-1122 |
| Germany Toll-Free: | 00-800-44-22-1122 |
| Japan Toll-Free: | 010-800-44-22-1122
0061-010-800-44-22-1122 0041-010-800-44-22-1122 001-010-800-44-22-1122 0033-010-800-44-22-1122 |
| Singapore Toll-Free: | 001-800-44-22-1122 |
| Mexico Toll-Free: | 01-800-062-1675 |
| Denmark Toll-Free: | 00-800-44-22-1122 |
| Global Toll-Free: | +800-4422-1122 |
| E-mail: | Whistler Blackcomb Central Reservations |
| HOURS | |
|---|---|
| DAILY: | 9:00am - 5:00pm |
Snow Report
| Vancouver: | 604-687-7507 |
| Whistler: | 604-932-4211 |
Ski Patrol
| All Calls: | 604-935-5555 |
Group Sales and School Programs
| Toll-free in North America: | 1-888-932-3400 |
WHISTLER BLACKCOMB ADMINISTRATION MAILING ADDRESS:
Whistler and Blackcomb Mountains
4545 Blackcomb Way,
Whistler, B.C. V8E 0X9
Canada
Share Your Moments
Enjoy Free Wi-Fi
Take some photos at Whistler Blackcomb’s most breathtaking spots and share them thanks to free Wi-Fi powered by TELUS. Nature this beautiful deserves to be shared. Available at:
- Roundhouse Lodge on Whistler
- Rendezvous Lodge on Blackcomb
- Glacier Creek Lodge on Blackcomb
- Top of Peak Express on Whistler
- Top of Symphony Express on Whistler
- Roundhouse Lodge on Whistler
- Rendezvous Lodge on Blackcomb
- Glacier Creek Lodge on Blackcomb
- Top of Peak Express on Whistler
SEE MAP BELOW
Smoke-Free
To preserve the pristine alpine environment our guests come here to experience, Whistler Blackcomb is smoke-free.
Smoking of any kind (tobacco, marijuana, e-cigarettes and vaporizers) is prohibited anywhere on Whistler Blackcomb property. Thank you for your cooperation and your consideration of other guests. Enjoy the fresh air.
Whistler Blackcomb property includes:
- All chairlifts and gondolas
- Lift lines
- Ski runs
- Valley base areas, including Skier’s Plaza, Blackcomb Base and Creekside Base
- All Whistler Blackcomb parking lots, including Day Lots 6, 7 & 8 and the Creekside Parkade
- All Whistler Blackcomb bar and restaurant locations, including patios
- Hiking trails
- Whistler Mountain Bike Park trails
Please note Whistler Blackcomb’s smoke-free policy does not apply to all of Whistler. Smoking is still permitted in the Resort Municipality of Whistler (RMOW) in areas that are in compliance with the Municipal Tobacco Control Laws. More information about the RMOW’s smoking policy can be found at https://www.whistler.ca/smokefree.
Lost and Found
The Whistler Guest Services Lost and Found department will be accepting the following items for the 22/23 season:
- Wallets
- Keys
- Phones
- Cameras
- ID and Cards
If you have lost one of the above items please visit the Guest Services location closest to where you lost your item to see if it has been handed in. If your item is not at one of the Guest Services locations please log a case on Chargerback.com. Please provide as much detailed information as possible to better assist us with identifying your item in the event it is handed in. Our team will contact you if we have an item handed in that matches the description you provide.
Alternatively, please check with the RCMP and any other businesses in the area that you may have left the item.
LOST & FOUND CONTACT INFORMATION: wblostandfound@vailresorts.com
Lockers
WHISTLER VILLAGE: In the basement of the Carleton Lodge.
AVAILABLE: 24 hours, 7 days a week.
Available for winter season lease, from November 1, Pass Holders only.
Access code provided directly to locker-holders once payment is processed. wblockers@vailresorts.com
BLACKCOMB BASE: In the basement of Blackcomb Daylodge.
AVAILABLE: 7am - 9pm
If you require access prior to November 22, please email wblockers@vailresorts.com
CREEKSIDE: Connected to Legends Hotel.
AVAILABLE: 24 hours, 7 days a week.
Available for winter season lease, from November 1, Pass Holders only.
Access code provided directly to locker-holders once payment is processed.
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