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Whistler Adaptive

Whistler Adaptive is a nonprofit organization making year-round recreation accessible to people with disabilities. Whistler Adaptive is a centre for learning and sports excellence that has local, regional, national and international clientele—encouraging independence, self-confidence and self-motivation for all of our athletes and participants through outdoor recreation.

Whistler Adaptive currently offers skiing, snowboarding, Nordic skiing, hiking, biking, canoeing and kayaking programs.

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The Whistler Adaptive Ski & Scotiabank Learn to Ride Program

During winter, Whistler Adaptive operates in partnership with Whistler Blackcomb to deliver skiing and snowboarding lessons to children and adults with special needs through the Whistler Adaptive Ski and Scotiabank Learn to Ride Program.

This program caters to a full spectrum of skiers and snowboarders from beginner through advanced. Our trained and certified instructors, guides and assistants will help those with both physical and cognitive disabilities access the slopes of Whistler Blackcomb.

Please join us to experience outdoor activity in a safe, friendly, therapeutic and fun way. We tailor our lessons to suit your needs.

For more information, please visit the Whistler Adaptive Ski & Ride Program.

Mountain Accessibility (Summer Operations)

For Summer 2023, all sightseeing and hiking guests will be directed to upload via the Blackcomb Gondola.

The Blackcomb Gondola can accommodate guests in wheelchairs. Guests can ride to the top of Blackcomb on the gondola and easily access the Rendezvous Restaurant, which also has an accessible bathroom. For access to Christine’s on Blackcomb, please speak with the host upon arrival.

The distance from the Rendezvous Lodge to the PEAK 2 PEAK terminal is approximately 78m with an average grade of 5.7 percent.

The Whistler Village Gondola can accommodate guests in a wheelchair. Guests can ride to the top of Whistler on the gondola and easily access the Roundhouse Lodge through a wheelchair accessible door.

Wheelchair accessible washrooms are located on the first floor, along with a retail shop and Pika’s Restaurant. There is an elevator to take you to the upper floor of the building to access the Roundhouse Restaurant, Umbrella Bar and Steep's Grill.

The Peak Express experience does not accommodate wheelchairs.

There is no hiking or sightseeing access via the Creekside Gondola.

For more information please call 604.967.8950

Mountain Accessibility (Winter Operations)

Whistler Mountain is more accessible to wheelchair users than Blackcomb Mountain. The Village Gondola can accommodate a person in a wheelchair, with accompanying party members. Guests can ride to the top of Whistler on the gondola and easily access the Roundhouse Restaurant, through a wheelchair accessible door.

Wheelchair accessible washrooms and Pika's Restaurant are located on the first floor. An elevator exists to take you to the upper floor of the Roundhouse Restaurant and to Steep's Grill.

You can leave your wheelchair at the top of the gondola, asking the lift attendants to move it to one side for you, behind the roped off area. You can also request that the lift attendant send it back to the village or mid-station for you at the end of the ski day (and vice-versa). Guests can also utilize the "Rupert Rollers." More information about these devices is available below.

The Creekside Gondola can accomodate a sit skier, or a person in a wheelchair. However, there is no wheelchair storage at the top of the gondola, so guests should either have their chair sent back down to the bottom by the lift attendant, or leave their chair at the base and utilize the "Rupert Rollers" with their sit-ski.

The Blackcomb Gondola can accommodate guests in wheelchairs as well as sit-skiers. The Excalibur Gondola can accommodate sit-skiers but not wheelchairs. Sit skiers requires the use of the "Rupert Roller" and ramp with the assistance of staff to load.

The Rendezvous on Blackcomb can accommodate a wheelchair user in the restaurant, and has an accessible bathroom. Glacier Creek has an accessible bathroom, but no elevator to access the restaurant.

On Blackcomb, it is recommended that sit-skiers leave their wheelchairs in the secured storage areas at the base of Blackcomb and access the mountain via the Blackcomb Gondola.

The "Rupert Rollers" are a specially designed device to enable sit-skiers to remain in their sit-ski when transitioning from their wheelchair or the snow, onto the gondola, and back onto snow/wheelchair again. Guests can request assistance from the lift operator if they wish to use the "Rupert Roller", and then have their wheelchair stored by the lift operator.

These devices are available at the base station of the following gondolas:

• Blackcomb Gondola
• Village Gondola
• Creekside Gondola

For more information please call 604.967.8950

Mountain Accessibility (Spring Operations)

During Spring Operations, the Blackcomb Gondola will only operate on weekends.

The Blackcomb Gondola can accommodate guests in wheelchairs as well as sit-skiers.

The Rendezvous on Blackcomb can accommodate a wheelchair user in the restaurant, and has an accessible bathroom. Glacier Creek has an accessible bathroom, but no elevator to access the restaurant.

The Excalibur Gondola can accommodate sit-skiers but not wheelchairs. Sit skiers requires the use of the "Rupert Roller" and ramp with the assistance of staff to load. We recommend guests who use the Excalibur Gondola to park at Lot 7. This allows easier access to the upload side at mid-station of Excalibur via sit-ski in a Rupert Roller.

On Blackcomb, it is recommended that ski-skiers leave their wheelchairs in the secured storage areas at the base of the gondola. See the lift operator for assistance.

The "Rupert Rollers" are a specially designed device to enable sit-skiers to remain in their sit-ski when transitioning from their wheelchair or the snow, onto the gondola, and back onto snow/wheelchair again. Guests can request assistance from the lift operator if they wish to use the "Rupert Roller", and then have their wheelchair stored by the lift operator.

These devices are available at the base station of the following gondolas:

• Blackcomb Gondola: Weekends only
• Excalibur Gondola: Daily

For more information please call 604.967.8950

For people with disabilities, designated accessible parking spaces are located at several locations in and around the Village, Upper Village and Village North. Maps showing the location of all available accessible parking spaces can be viewed at RMOW Accessibility Map.

Please note a disabled parking permit is required for use of these designated accessible parking spaces. Permits issued by any jurisdiction are acceptable. If a temporary permit is needed, one can be issued from the Bylaw Office located at Municipal Hall. 

The Municipal Offices can be reached at 604.932.5535

The bus system is operated by the RMOW. They provide specially designed wheelchair accessible buses. All of the Whistler Transit buses have a lower floor with kneeling capabilities, which make all buses accessible. However, many of the bus stops are not currently fully accessible with a sidewalk to deploy onto.

For more info, the transit number is 604.932.4020

When you are being dropped off at the Village bus loop (closest drop-off location to the Whistler Village Gondola), the ramp is located around the west side, beside the Pan Pacific Hotel. Please note, this ramp is a rather lengthy distance to travel from the drop-off point (if the path is snow covered).

Resort Cabs have the only wheelchair accessible taxis in Whistler. Please be sure to specifically request when calling. Resort Cabs can be contacted at 604.932.1515

In general, the local taxi system does not have special cabs or vans that can accommodate wheelchairs. However, they will be happy to assist with any special needs on an individual basis. For more information please call 604.932.3333

There are no ticket discounts for people with disabilities. However, his or her accompanying "ski buddy" can receive a free ticket. Ticket collection must be done in person, at any outside ticket window location or inside, at any Guest Relations location. Tickets must be collected on a daily basis.

Smoke-Free

To preserve the pristine alpine environment our guests come here to experience, Whistler Blackcomb is smoke-free.

Smoking of any kind (tobacco, marijuana, e-cigarettes and vaporizers) is prohibited anywhere on Whistler Blackcomb property. Thank you for your cooperation and your consideration of other guests. Enjoy the fresh air. 

Whistler Blackcomb property includes:

• All chairlifts and gondolas
• Lift lines
• Ski runs
• Valley base areas, including Skier’s Plaza, Blackcomb Base and Creekside Base
• All Whistler Blackcomb parking lots, including Day Lots 6, 7 & 8 and the Creekside Parkade
• All Whistler Blackcomb bar and restaurant locations, including patios
• Hiking trails
• Whistler Mountain Bike Park trails

Please note Whistler Blackcomb’s smoke-free policy does not apply to all of Whistler. Smoking is still permitted in the Resort Municipality of Whistler (RMOW) in areas that are in compliance with the Municipal Tobacco Control Laws. More information about the RMOW’s smoking policy can be found at https://www.whistler.ca/smokefree.

Lost and Found

The Whistler Guest Services Lost and Found department will be accepting the following items for the 22/23 season:

• Wallets
• Keys
• Phones
• Cameras
• ID and Cards 

If you have lost one of the above items please visit the Guest Services location closest to where you lost your item to see if it has been handed in. If your item is not at one of the Guest Services locations please log a case on Chargerback.com. Please provide as much detailed information as possible to better assist us with identifying your item in the event it is handed in. Our team will contact you if we have an item handed in that matches the description you provide.

Alternatively, please check with the RCMP and any other businesses in the area that you may have left the item.

LOST & FOUND CONTACT INFORMATION: wblostandfound@vailresorts.com