GUEST SERVICES

We are experiencing heavy call, email and social media inquiries. Thanks so much for your patience while we work to respond to all of our guests over the coming days and weeks.

Guest Services


Whistler Village Guest Services:

May 31 - October 11: 9:00am to 8:00pm

Blackcomb Guest Services:

May 31 - September 19: 9:00am - 5:00pm

Whistler Creekside Guest Services: 

June 12 - TBD: 10.00am - 7.00pm


Bike School Sales:

May 29 - October 11: Daily: 9:00am to 5:00pm
Garbanzo Bike & Bean (located in the Carleton Lodge in Whistler Village)

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WHISTLER BLACKCOMB RESERVATION CENTRE

Mountain product sales and information including lift tickets, passes, lessons, rentals and general inquiries.

Reservation Centre hours of operation (PST - Pacific Standard Time):


 
Toll-Free within North America:
1-800-766-0449
Toll-Free within the United Kingdom: 0800-587-1743
Toll-Free within Australia: 1-800-04-1997
All other International Guests: 604-967-8950
E-mail: Guest Services

HOURS
WINTER 9:00am-5:00pm

RESORT RESERVATIONS WHISTLER (RRW)

Resort Reservations Whistler (RRW) provides complete vacation planning including lodging, transportation, lift tickets, lessons, rentals & activities.

Call Centre Hours of Operations (PST - Pacific Standard Time):


 
North America Toll-Free:
1-888-403-4727
Outside North America: 604-296-5316
UK Toll-Free: 08-00-031-4068
Australia Toll-Free: 1-800-04-1997
New Zealand Toll-Free: 001-800-44-22-1122
Hong Kong Toll-Free: 001-800-44-22-1122
China Toll-Free: 00-800-44-22-1122
Germany Toll-Free: 00-800-44-22-1122
Japan Toll-Free: 010-800-44-22-1122
0061-010-800-44-22-1122
0041-010-800-44-22-1122
001-010-800-44-22-1122
0033-010-800-44-22-1122
Singapore Toll-Free: 001-800-44-22-1122
Mexico Toll-Free: 01-800-062-1675
Denmark Toll-Free: 00-800-44-22-1122
Global Toll-Free: +800-4422-1122
E-mail: Whistler Blackcomb Central Reservations

HOURS
Monday-Friday: 9:00am-5:00pm
Saturday, Sunday, and Statutory Holidays: 9:00am-5:00pm
RRW Online Chat:

HOURS
Monday-Friday: 9:00am-4:30pm
Saturday, Sunday, and Statutory Holidays: 9:00am-4:00pm
  Chat with an RRW Agent Now

 

Snow Report

Vancouver: 604-687-7507
Whistler: 604-932-4211

Ski Patrol

All Calls: 604-935-5555

 

Group Sales and School Programs
 

Toll-free in North America: 1-888-932-3400

WHISTLER BLACKCOMB ADMINISTRATION MAILING ADDRESS:

Whistler and Blackcomb Mountains
4545 Blackcomb Way,
Whistler, B.C. V8E 0X9
Canada

Whistler, Canada

Information for Travelers with a Disability


Whistler Blackcomb Accessibility

At Whistler Blackcomb, it is our mission to create wonderful memories for our guests, again and again. All guests deserve the very best mountain experience possible.

The following information is meant to assist individuals with disabilities to access the facilities and skiing/riding at Whistler Blackcomb.

Important Links:



Whistler Adaptive

Whistler Adaptive is a nonprofit organization making year-round recreation accessible to people with disabilities. Whistler Adaptive is a centre for learning and sports excellence that has local, regional, national and international clientele—encouraging independence, self-confidence and self-motivation for all of our athletes and participants through outdoor recreation.

Whistler Adaptive currently offers skiing, snowboarding, Nordic skiing, hiking, biking, canoeing and kayaking programs.

View Website


The Whistler Adaptive Ski & Scotiabank Learn to Ride Program

During winter, Whistler Adaptive operates in partnership with Whistler Blackcomb to deliver skiing and snowboarding lessons to children and adults with special needs through the Whistler Adaptive Ski and Scotiabank Learn to Ride Program.

This program caters to a full spectrum of skiers and snowboarders from beginner through advanced. Our trained and certified instructors, guides and assistants will help those with both physical and cognitive disabilities access the slopes of Whistler Blackcomb.

Please join us to experience outdoor activity in a safe, friendly, therapeutic and fun way. We tailor our lessons to suit your needs.

For more information, please visit the Whistler Adaptive Ski & Ride Program.


Mountain Accessibility (Winter Operations)


Whistler Mountain:

Whistler Mountain is more accessible to wheelchair users than Blackcomb Mountain. The Village Gondola can accommodate a person in a wheelchair, with accompanying party members. Guests can ride to the top of Whistler on the gondola and easily access the Roundhouse Restaurant, through a wheelchair accessible door.

Wheelchair accessible washrooms and Pika's Restaurant are located on the first floor. An elevator exists to take you to the upper floor of the Roundhouse Restaurant and to Steep's Grill.

You can leave your wheelchair at the top of the gondola, asking the lift attendants to move it to one side for you, behind the roped off area. You can also request that the lift attendant send it back to the village or mid-station for you at the end of the ski day (and vice-versa).


Blackcomb Mountain:

Blackcomb has limited facilities for wheelchair users. There are no elevators on Blackcomb, and the only on-mountain restaurant with a wheelchair accessible washroom is at Glacier Creek (on the first floor). The Rendezvous on Blackcomb can accommodate a wheelchair user in the restaurant.

The Blackcomb Excalibur Gondola and the Whistler Creekside Gondola do not accommodate sit-skiers or wheelchairs. However, if an independent sit skier has help with them, they can pop off the ski and be lifted into the gondola, in the bucket.

On Blackcomb, it is recommended that sit-skiers leave their wheelchairs in the secured storage areas at the base of Blackcomb and access the mountain via the Blackcomb Gondola.


Blackcomb Base II Options:

Drop off you ski adjacent to "The Cabin" administration building, then park in the accessible spot. There is an accessible washroom located in The Cabin as well. You can leave your wheelchair with the staff there.

 

For more information please call 604.967.8950


Mountain Accessibility (Summer Operations)


Whistler Mountain:

Whistler Mountain is more accessible to wheelchair users than Blackcomb Mountain. The Village Gondola can accommodate a person in a wheelchair, with accompanying party members. Guests can ride to the top of Whistler on the gondola and easily access the Roundhouse Restaurant, through a wheelchair accessible door.

Wheelchair accessible washrooms and Pika's Restaurant are located on the first floor. An elevator exists to take you to the upper floor of the Roundhouse Restaurant and to Steep's Grill.

The Peak Express experience does not accommodate wheelchairs.


Blackcomb Mountain:

Access to Blackcomb Mountain during spring/summer operations is limited and lifts in use do not accommodate wheelchairs.


Parking:

For people with disabilities, designated accessible parking spaces are located at several locations in and around the Village, Upper Village and Village North. Maps showing the location of all available accessible parking spaces can be viewed at RMOW Accessibility Map.

Please note a disabled parking permit is required for use of these designated accessible parking spaces. Permits issued by any jurisdiction are acceptable. If a temporary permit is needed, one can be issued from the Bylaw Office located at Municipal Hall. 

The Municipal Offices can be reached at 604.932.5535


Buses:

The bus system is operated by the RMOW. They provide specially designed wheelchair accessible buses. All of the Whistler Transit buses have a lower floor with kneeling capabilities, which make all buses accessible. However, many of the bus stops are not currently fully accessible with a sidewalk to deploy onto.

For more info, the transit number is 604.932.4020

When you are being dropped off at the Village bus loop (closest drop-off location to the Whistler Village Gondola), the ramp is located around the west side, beside the Pan Pacific Hotel. Please note, this ramp is a rather lengthy distance to travel from the drop-off point (if the path is snow covered).


Taxis:

Resort Cabs have the only wheelchair accessible taxis in Whistler. Please be sure to specifically request when calling. Resort Cabs can be contacted at 604.932.1515

In general, the local taxi system does not have special cabs or vans that can accommodate wheelchairs. However, they will be happy to assist with any special needs on an individual basis. For more information please call 604.932.3333


Tickets:

There are no ticket discounts for people with disabilities. However, his or her accompanying "ski buddy" can receive a free ticket. Ticket collection must be done in person, at any outside ticket window location or inside, at any Guest Relations location (open daily from 8 a.m.-5 p.m.). Tickets must be collected on a daily basis.


Mountain Orientation Tours:

Complimentary mountain orientation tours are provided daily at 11:30 a.m. on both Whistler and Blackcomb, for all guests who are intermediate skiers and higher. Please call our Mountain Host Department, prior to your visit, and they can arrange a mountain tour geared specifically for you.

For more information, call 1.800.766.0449 or 604.932.3434 and ask for the Mountain Host Department.

Share Your Moments


Powered by Telus

Enjoy Free Wi-Fi

Take some photos at Whistler Blackcomb’s most breathtaking spots and share them thanks to free Wi-Fi powered by TELUS. Nature this beautiful deserves to be shared. Available at:

  • Roundhouse Lodge on Whistler
  • Rendezvous Lodge on Blackcomb
  • Glacier Creek Lodge on Blackcomb
  • Top of Peak Express on Whistler
  • Top of Symphony Express on Whistler
  • Roundhouse Lodge on Whistler
  • Rendezvous Lodge on Blackcomb
  • Glacier Creek Lodge on Blackcomb
  • Top of Peak Express on Whistler

    SEE MAP BELOW
For-The-Family-Image-7


Whistler Blackcomb Wi-Fi Locations

Smoke-Free


Whistler Blackcomb is a smoke-free environment

To preserve the pristine alpine environment our guests come here to experience, Whistler Blackcomb is smoke-free.

Smoking of any kind (tobacco, marijuana, e-cigarettes and vaporizers) is prohibited anywhere on Whistler Blackcomb property. Thank you for your cooperation and your consideration of other guests. Enjoy the fresh air. 

Whistler Blackcomb property includes:

Please note Whistler Blackcomb’s smoke-free policy does not apply to all of Whistler. Smoking is still permitted in the Resort Municipality of Whistler (RMOW) in areas that are in compliance with the Municipal Tobacco Control Laws. More information about the RMOW’s smoking policy can be found at https://www.whistler.ca/smokefree.

Lost and Found

 


Due to safety practices required for Covid-19 operating, the Whistler Guest Services Lost and Found Department has changed its operations for the 20/21 season.This season we are only accepting the following items:

  • Wallets
  • Keys
  • Phones
  • Cameras
  • ID and Cards 

If you have lost one of the above items please visit the Guest Services closest to where you lost your item to see if it has been handed in.If your item is not at one of the guest Services locations please log a case on Chargerback.com. Please provide as much detailed information as possible to better assist us with identifying your item in the event it is handed in. Our team will contact you if we have an item handed in that matches the description you provide.

Alternatively, please check with the RCMP and any other businesses in the area that you may have left the item.