GUEST SERVICES

It is through the valuable information provided to us by our clients that we continually grow and improve. Whistler Blackcomb welcomes your feedback and will answer any questions you might have. To help us respond to your inquiry, please email our Guest Services team. Response times to email requests vary, but we usually respond within 48-72 hrs. Information on lost & found items can be found below.

Guest Services

Location Dates Hours*  
Whistler Village Guest Services
Located next to the Whistler Village Gondola in Skiers Plaza
May 21 onwards
9:00am - 8:00pm Find on Map
Blackcomb Guest Services
(In the Upper Village)
Located at Blackcomb Daylodge, next to Merlin's Bar and Grill
May 21 onwards
9:00am - 5:00pm Find on Map
Whistler Creekside Guest Services
Located at Legends Hotel, 2036 London Lane, Whistler
May 21 - June 7
June 8 onwards
Closed
9:00am - 7:00pm
Find on Map
Carleton Lodge Guest Services
Located inside the Carleton Lodge, across from Whistler Village Gondola
April 15 onwards
Closed Find on Map

*Hours of operation are subject to change.

Please note: Whistler Blackcomb remains cashless. Payments can be made using all major debit cards, credit cards, and Whistler Blackcomb gift cards. Not all locations accept contactless/tap payment at this time, including Guest Services.



Bike School Sales


Location Dates Hours*  
G1 Bike School Sales
Located next to the Whistler Village Gondola in Skiers Plaza
May 21 onwards              
9:00am - 8:00pm Find on Map

*Hours of operation are subject to change.

Please note: Whistler Blackcomb remains cashless. Payments can be made using all major debit cards, credit cards, and Whistler Blackcomb gift cards. Not all locations accept contactless/tap payment at this time, including Guest Services.



Snow School Sales


Please Note: Snow School Sales are now closed until the Winter 2024/25 season.

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WHISTLER BLACKCOMB RESERVATION CENTRE

Mountain product sales and information including lift tickets, passes, lessons, rentals and general inquiries.

Reservation Centre hours of operation (PST - Pacific Standard Time):


 
Toll-Free within North America:
1-800-766-0449
Toll-Free within the United Kingdom: 0800-587-1743
Toll-Free within Australia: 1-800-04-1997
All other International Guests: 604-967-8950
Email: Whistler Blackcomb Reservations
and Guest Enquiries
  Guest Feedback*
*Guest Feedback for Whistler Blackcomb guest feedback and comments.

 
Whistler Blackcomb Reservation Centre  
November 23 - May 20 8:00am - 5:00pm
May 21 onwards 9:00am - 5:00pm 

RESORT RESERVATIONS WHISTLER (RRW)

Resort Reservations Whistler (RRW) provides complete vacation planning including lodging, transportation, lift tickets, lessons, rentals & activities.

Call Centre Hours of Operations (PST - Pacific Standard Time):


 
North America Toll-Free:
1-888-403-4727
Outside North America: 604-210-0555
UK Toll-Free: 08-00-031-4068
Australia Toll-Free: 1-800-04-1997
New Zealand Toll-Free: 001-800-44-22-1122
Hong Kong Toll-Free: 001-800-44-22-1122
China Toll-Free: 00-800-44-22-1122
Germany Toll-Free: 00-800-44-22-1122
Japan Toll-Free: 010-800-44-22-1122
0061-010-800-44-22-1122
0041-010-800-44-22-1122
001-010-800-44-22-1122
0033-010-800-44-22-1122
Singapore Toll-Free: 001-800-44-22-1122
Mexico Toll-Free: 01-800-062-1675
Denmark Toll-Free: 00-800-44-22-1122
Global Toll-Free: +800-4422-1122
E-mail: Whistler Blackcomb Central Reservations


HOURS
DAILY: 9:00am - 5:00pm

 

Snow Report

Vancouver: 604-687-7507
Whistler: 604-932-4211

Ski Patrol

All Calls: 604-935-5555

 

Group Sales and School Programs
 

Toll-free in North America: 1-888-932-3400

WHISTLER BLACKCOMB ADMINISTRATION MAILING ADDRESS:

Whistler and Blackcomb Mountains
4545 Blackcomb Way,
Whistler, B.C. V8E 0X9
Canada

Share Your Moments


Powered by Telus

Enjoy Free Wi-Fi

Take some photos at Whistler Blackcomb’s most breathtaking spots and share them thanks to free Wi-Fi powered by TELUS. Nature this beautiful deserves to be shared. Available at:

  • Roundhouse Lodge on Whistler
  • Rendezvous Lodge on Blackcomb
  • Glacier Creek Lodge on Blackcomb
  • Top of Peak Express on Whistler
  • Top of Symphony Express on Whistler
  • Roundhouse Lodge on Whistler
  • Rendezvous Lodge on Blackcomb
  • Glacier Creek Lodge on Blackcomb
  • Top of Peak Express on Whistler

    SEE MAP BELOW


Whistler Blackcomb Wi-Fi Locations

Smoke-Free


Whistler Blackcomb is a smoke-free environment

To preserve the pristine alpine environment our guests come here to experience, Whistler Blackcomb is smoke-free.

Smoking of any kind (tobacco, marijuana, e-cigarettes and vaporizers) is prohibited anywhere on Whistler Blackcomb property. Thank you for your cooperation and your consideration of other guests. Enjoy the fresh air. 

Whistler Blackcomb property includes:

Please note Whistler Blackcomb’s smoke-free policy does not apply to all of Whistler. Smoking is still permitted in the Resort Municipality of Whistler (RMOW) in areas that are in compliance with the Municipal Tobacco Control Laws. More information about the RMOW’s smoking policy can be found at https://www.whistler.ca/smokefree.

Lost and Found


The Whistler Guest Services Lost and Found department will be accepting the following items for the 22/23 season:

  • Wallets
  • Keys
  • Phones
  • Cameras
  • ID and Cards 

If you have lost one of the above items please visit the Guest Services location closest to where you lost your item to see if it has been handed in. If your item is not at one of the Guest Services locations please log a case on Chargerback.com. Please provide as much detailed information as possible to better assist us with identifying your item in the event it is handed in. Our team will contact you if we have an item handed in that matches the description you provide.

Alternatively, please check with the RCMP and any other businesses in the area that you may have left the item.

LOST & FOUND CONTACT INFORMATION: wblostandfound@vailresorts.com