GUEST SERVICES

Guest Services


Whistler Village Guest Services


HOURS
May 17 - June 15 9:00am-8:00pm
June 16 - September 3 8:00am-8:00pm

Whistler Creekside Guest Services


HOURS
June 16 - September 3 9:30am-7:00pm

WHISTLER BLACKCOMB RESERVATION CENTRE

Mountain product sales and information including lift tickets, passes, lessons, rentals and general inquiries.

Reservation Centre hours of operation (PST - Pacific Standard Time):


 
Toll-Free within North America:
1-800-766-0449
Toll-Free within the United Kingdom: 0800-587-1743
Toll-Free within Australia: 1-800-04-1997
All other International Guests: 604-967-8950
E-mail: Guest Services

HOURS
Nov - Dec 9 7:30am-5:30pm
Dec 10 - Jan 13 7:00am-7:00pm
Jan 14 - Feb 24 7:30am-6:30pm
Feb 25 - Apr 21 7:30am-5:30pm
Apr 22 - Through Summer
8:30am-5:30pm

RESORT RESERVATIONS WHISTLER (RRW)

Resort Reservations Whistler (RRW) provides complete vacation planning including lodging, transportation, lift tickets, lessons, rentals & activities.

Call Centre Hours of Operations (PST - Pacific Standard Time):


 
North America Toll-Free:
1-888-403-4727
Outside North America: 604-296-5316
UK Toll-Free: 08-00-031-4068
Australia Toll-Free: 1-800-04-1997
New Zealand Toll-Free: 001-800-44-22-1122
Hong Kong Toll-Free: 001-800-44-22-1122
China Toll-Free: 00-800-44-22-1122
Germany Toll-Free: 00-800-44-22-1122
Japan Toll-Free: 010-800-44-22-1122
0061-010-800-44-22-1122
0041-010-800-44-22-1122
001-010-800-44-22-1122
0033-010-800-44-22-1122
Singapore Toll-Free: 001-800-44-22-1122
Mexico Toll-Free: 01-800-062-1675
Denmark Toll-Free: 00-800-44-22-1122
Global Toll-Free: +800-4422-1122
E-mail: Whistler Blackcomb Central Reservations

HOURS
Monday-Friday: 8:00am-8:00pm
Saturday, Sunday, and Statutory Holidays: 9:00am-5:00pm

 

RRW Online Chat:


HOURS
Monday-Friday: 8:00am-7:00pm
Saturday, Sunday, and Statutory Holidays: 9:00am-4:00pm
  Chat with an RRW Agent Now

 

Snow Report

Vancouver: 604-687-7507
Whistler: 604-932-4211

Ski Patrol

Non-Emergency: 1-800-766-0449 Press 2
Emergency Only: 604-935-5555

 

Human Resources
(Employment Opportunities)

Whistler: 604-938-7557
Email: Recruiting

Group Sales and School Programs
 

Toll-free in North America: 1-888-932-3400

 

Snow School

Ski and Snowboard Lesson bookings and reservations

Toll-free in North America: 1-800-766-0449
Toll-free within the United Kingdom: 0800-587-1743
Toll-free within Australia: 1-800-251-238
All other International Guests: 604-967-8950
Email: Snow School

Equipment Rentals

 

Toll-free in North America: 1-800-766-0449
Toll-free within the United Kingdom: 0800-587-1743
Toll-free within Australia: 1-800-251-238
All other International Guests: 604-967-8950
Email: Ski & Snowboard Rental Equipment

WHISTLER BLACKCOMB ADMINISTRATION MAILING ADDRESS:

Whistler and Blackcomb Mountains
4545 Blackcomb Way,
Whistler, B.C. V0N 1B4
Canada

Smoke-Free


Whistler Blackcomb is a smoke-free environment

To preserve the pristine alpine environment our guests come here to experience, Whistler Blackcomb is smoke-free.

Smoking of any kind (tobacco, marijuana, e-cigarettes and vaporizers) is prohibited anywhere on Whistler Blackcomb property. Thank you for your cooperation and your consideration of other guests. Enjoy the fresh air. 

Whistler Blackcomb property includes:

Please note Whistler Blackcomb’s smoke-free policy does not apply to all of Whistler. Smoking is still permitted in the Resort Municipality of Whistler (RMOW) in areas that are in compliance with the Municipal Tobacco Control Laws. More information about the RMOW’s smoking policy can be found at www.whistler.ca/services/bylaws-and-regulations.

Whistler, Canada

Information for Travelers with a Disability

Whistler Blackcomb Accessibility

At Whistler Blackcomb, it is our mission to create wonderful memories for our guests, again and again. All guests deserve the very best mountain experience possible.

The following information is meant to assist individuals with disabilities to access the facilities and skiing/riding at Whistler Blackcomb.

Important Links:


Whistler Adaptive

Whistler Adaptive is a nonprofit organization making year-round recreation accessible to people with disabilities. Whistler Adaptive is a centre for learning and sports excellence that has local, regional, national and international clientele—encouraging independence, self-confidence and self-motivation for all of our athletes and participants through outdoor recreation. 

Whistler Adaptive currently offers skiing, snowboarding, Nordic skiing, hiking, biking, canoeing and kayaking programs.

View Website

The Whistler Adaptive Ski & Scotiabank Learn to Ride Program

During winter, Whistler Adaptive operates in partnership with Whistler Blackcomb to deliver skiing and snowboarding lessons to children and adults with special needs through the Whistler Adaptive Ski and Scotiabank Learn to Ride Program. 

This program caters to a full spectrum of skiers and snowboarders from beginner through advanced. Our trained and certified instructors, guides and assistants will help those with both physical and cognitive disabilities access the slopes of Whistler Blackcomb. 

Please join us to experience outdoor activity in a safe, friendly, therapeutic and fun way. We tailor our lessons to suit your needs. 

For more information, please visit the Whistler Adaptive Ski & Ride Program.

Mountain Accessibility (Winter Operations)

Whistler Mountain:
Whistler Mountain is more accessible to wheelchair users than Blackcomb Mountain. The Village Gondola can accommodate a person in a wheelchair, with accompanying party members. Guests can ride to the top of Whistler on the gondola and easily access the Roundhouse Restaurant, through a wheelchair accessible door. 

Wheelchair accessible washrooms and Pika's Restaurant are located on the first floor. An elevator exists to take you to the upper floor of the Roundhouse Restaurant and to Steep's Grill.

You can leave your wheelchair at the top of the gondola, asking the lift attendants to move it to one side for you, behind the roped off area. You can also request that the lift attendant send it back to the village or mid-station for you at the end of the ski day (and vice-versa).

Blackcomb Mountain:
Blackcomb has limited facilities for wheelchair users. There are no elevators on Blackcomb, and the only on-mountain restaurant with a wheelchair accessible washroom is at Glacier Creek (on the first floor). The Rendezvous on Blackcomb can accommodate a wheelchair user in the restaurant, however, there is no accessible washroom.

The Blackcomb Excalibur Gondola and the Whistler Creekside Gondola do not accommodate sit-skiers or wheelchairs. However, if an independent sit skier has help with them, they can pop off the ski and be lifted into the gondola, in the bucket. 

On Blackcomb, it is recommended that sit-skiers leave their wheelchairs in the secured storage areas at the base of Blackcomb and access the mountain via the Wizard and Solar Coaster chairlifts.

Blackcomb Base II Options:
Drop off you ski adjacent to "The Cabin" administration building, then park in the accessible spot. There is an accessible washroom located in The Cabin as well. You can leave your wheelchair with the staff there. Simply ski down to the Wizard and you are on your way.

Lift Line Priority:

Sit-skiers are permitted to use the Ski School line-ups without a special pass. At the moment, no other disabled persons are given automatic lift line priority unless they are in our Ski School or Adaptive program. Guest Relations can produce a priority pass, on special request, to skiers whose disabilities makes it difficult to stand in line. This will be assessed on an individual basis. 

For more information please call 604.967.8950

Mountain Accessibility (Summer Operations)

Whistler Mountain:
Whistler Mountain is more accessible to wheelchair users than Blackcomb Mountain. The Village Gondola can accommodate a person in a wheelchair, with accompanying party members. Guests can ride to the top of Whistler on the gondola and easily access the Roundhouse Restaurant, through a wheelchair accessible door. 

Wheelchair accessible washrooms and Pika's Restaurant are located on the first floor. An elevator exists to take you to the upper floor of the Roundhouse Restaurant and to Steep's Grill.

The peak chair experience does not accommodate wheelchairs.

Blackcomb Mountain:
Access to Blackcomb Mountain during spring/summer operations is limited and lifts in use do not accommodate wheelchairs.

Parking

For people with disabilities, designated accessible parking spaces are located at several locations in and around the Village, Upper Village and Village North. Maps showing the location of all available accessible parking spaces can be viewed at RMOW Accessibility Map.

Please note a disabled parking permit is required for use of these designated accessible parking spaces. Permits issued by any jurisdiction are acceptable. If a temporary permit is needed, one can be issued from the Bylaw Office located at Municipal Hall. 

The Municipal Offices can be reached at 604.932.5535

Buses & Taxis

Buses:
The bus system is operated by the RMOW. They provide specially designed wheelchair accessible buses. All of the Whistler Transit buses have a lower floor with kneeling capabilities, which make all buses accessible. However, many of the bus stops are not currently fully accessible with a sidewalk to deploy onto. 

For more info, the transit number is 604.932.4020

When you are being dropped off at the Village bus loop (closest drop-off location to the Whistler Village Gondola), the ramp is located around the west side, beside the Pan Pacific Hotel. Please note, this ramp is a rather lengthy distance to travel from the drop-off point (if the path is snow covered).

Taxis:
Resort Cabs have the only wheelchair accessible taxis in Whistler. Please be sure to specifically request when calling. 

Resort Cabs can be contacted at 604.932.1515

In general, the local taxi system does not have special cabs or vans that can accommodate wheelchairs. However, they will be happy to assist with any special needs on an individual basis.

For more information please call 604.932.3333

Tickets

There are no ticket discounts for people with disabilities. However, his or her accompanying "ski buddy" can receive a free ticket. Ticket collection must be done in person, at any outside ticket window location or inside, at any Guest Relations location (open daily from 8 a.m.-5 p.m.). Tickets must be collected on a daily basis.

Mountain Orientation Tours

Complimentary mountain orientation tours are provided daily at 11:30 a.m. on both Whistler and Blackcomb, for all guests who are intermediate skiers and higher. Please call our Mountain Host Department, prior to your visit, and they can arrange a mountain tour geared specifically for you. 

For more information, call 1.800.766.0449 or 604.932.3434 and ask for the Mountain Host Department.

Planat

Planat celebrates and encourages accessibility by providing detailed information that helps people navigate the world.

Nearly everyone is affected, whether it is directly or indirectly, by accessibility issues at some point in life. Join Planat today and help us achieve our goal of documenting the accessibility of venues and spaces around the world. Every time you rate or review a venue from your own unique perspective you are contributing to this goal. Together we can encourage everyone to think about how our world can be accessible and inclusive to all of its inhabitants.

PET-FRIENDLY WHISTLER


Nearly 10,000 people live in Whistler, and a large number of residents have pets. As a result, Whistler offers excellent pet-friendly resources including miles of trails, dog beaches and parks, pet-friendly hotels and condos, and services including boarding, grooming, and walking.

In fact, we cater to our four-legged friends so much that Whistler was recently crowned The Most Dog-Friendly Ski Town in North America, by CurbedSki.com.

Can't bear the thought of leaving your beloved pet at home when you come to Whistler? Don't worry, there are many accommodation choices that will happily accommodate your furry family member.

Please note that not all rooms in each property can accommodate pets, so it's important to confirm whether this option is available at the time of booking. Speak to one of our travel experts to help find the best option for you and your pet.

Accommodation Tips

Most properties charge extra cleaning fees for pets, which vary in cost. Check specific property info for these charges or ask your Travel Consultant for details.

Properties ask that you do not leave your pets inside the rooms unattended. It can create problems with housekeeping and some dogs will bark. Please check with individual properties for details, as some will allow you to kennel your pets while out of the room. In-room sitting services are also available in the resort.

For more information please call 1.888.403.4727

AAVA WHISTLER HOTEL

The Aava Hotel is happy to host your furry friend.

Learn More

COAST BLACKCOMB SUITES

A "soft spot" for furry friends.

Learn More

CRYSTAL LODGE & SUITES

Pet friendly as well.

Learn More

EVOLUTION

Arrive to a pet bed, towel, two bowls and delicious treat.

Learn More

THE FAIRMONT CHATEAU WHISTLER

Home of The Furrmont Club.

Learn More

Hilton Whistler Resort & Spa

Treats, water bowls and various pet beds available.

Learn More

LISTEL HOTEL WHISTLER

Close to Rainbow Park and other dog-friendly areas.

Learn More

PAN PACIFIC WHISTLER VILLAGE CENTRE

We donate to WAG shelter.

Learn More

SUMMIT LODGE BOUTIQUE HOTEL

Pets are so VIP, they stay for free.

Learn More

The Westin Resort & Spa

One of the only luxury hotels to welcome dogs for free.

Learn More
Whistler, Canada

Dog-friendly Activities

Lakes and Parks

Whistler is a leash law community, which means dogs must be on-leash for parks and trails. There are a number of off-leash areas available for dogs at Whistler's lakes, so that pets can cool off. Alta Lake, Lost Lake and Alpha Lake all have designated off-leash areas. Some parks allow pets off-leash early in the morning and in the evening.

Whistler Village

Dogs are welcome to explore the Village with you, but must be on a leash. Some shops are dog-friendly—please inquire before entering.

Hiking

Some trails around Whistler can be enjoyed with your canine friend. Note that dogs are not allowed on some trails—please respect these areas and obey signs at trail heads. Suggested hikes include:

  • Whistler Valley Trail
  • The Sea-to-Sky Trail
  • Brandywine Falls
  • Whistler Interpretive Forest
  • Ancient Cedars Walk
  • Nairn Falls


For more information, please call the Whistler Visitor Center at 1.877.991.9988 or 1.604.935.3357 for local and international calls.


Winter Fun

Dogs love to play in the snow as much as humans do. Bring your friend along and explore the snow-covered mountains together.

Here are a couple of dog-friendly winter activities:

  • Dogs, cross country skiers, hikers and snowshoers are welcome on the groomed section of Valley Trail from Meadow Park to Rainbow Park.
  • Dogs are welcome on the multi-use trail at Green Lake.
  • Whistler Olympic Park has designated dog-friendly ski and snowshoe trails


For more information, please call the Whistler Visitor Center at 1.877.991.9988 or 1.604.935.3357 for local and international calls.

Events

As if you needed more proof that Whistler is dog crazy, Whistler has special events for canines and their companions all year long (some of which even sell out).

Dogfest

Every year since 1997, Whistlerites and visitors attending the World Ski & Snowboard Festival in late April have been treated to a fun and exciting day of canine-related events and activities.

Since 1998, canines of all stripes have been invited to lead their owners (in their finest frockery) in the 200-strong Dog Parade.

Exhibitions, demos and competitions, organized by Canine Energy, guarantee some quality master-canine bonding. All proceeds go directly to the WAG Animal Shelter.

K9 Wine & Dine

WAG hosts this annual, black tie fundraiser with a dinner for canines and their escorts. It is a fun-filled evening that includes a fabulous dinner for dogs and owners, wonderful BC wine and a charity auction. Reserve tickets well in advance as this event sells out every year.

Other

WAG hosts other activities throughout the year, such as Mother's Day Brunch, Father's Day Brunch, dog washes, Halloween parties, bake sales and photos with Santa during the holiday season.

Whistler, Canada

Whistler offers a whole lot for all its gay and lesbian visitors—from adventures to romance and sheer relaxation. You'll find dozens of reasons to choose Whistler for your next getaway.

  • Whistler Pride and Ski Festival: Jan. 22-29, 2017. Celebrating 25 years with the evolution of the annual Gay & Lesbian Ski & Snowboard Festival.

  • Breathtaking Scenery: In addition to the gay-welcoming attitude, the scenery is spectacular every season of the year.

  • Top Ski Resort in North America: Greatest vertical/usable terrain for skiing, riding and other winter sports. Consistently ranked in the top five for North American resorts selected by industry magazines such as SKI, SKIING, Powder, TransWorld Snowboarding and more.

  • Activities: Get close to nature and fill a week or longer with skiing, snowmobiling, heli-skiing, sleigh rides and snowshoeing (and those are just a few ideas).

  • People: You'll meet visitors from all over the world as you stroll around the pedestrian-only village, while browsing the many galleries and eclectic shops.

  • Après: Whether it's location, music, food or atmosphere that's important, there's an après spot in Whistler to suit any skier or snowboarder's fancy.

  • Dining Out: When it's time for dinner, your choice runs the gamut—from restaurants with an international flavor, to luxury fine dining, and even casual sandwich shops.

  • Romance: Consider a romantic getaway in a log house nestled in the woods, or a luxurious hotel featuring the finest amenities.

  • Spas: Whistler is home to several world-class spas, so go ahead and indulge in an afternoon of massage and relaxation.


Preferred Accommodation Partners (All TAG Approved)

  • Enforce non-discriminatory policies including "sexual orientation."
  • Treat heterosexual and domestic partners equally in personnel policies.
  • Provide diversity and sensitivity training for employees.
  • Employ staff that reflects the diversity of the community, including gay and lesbian employees in all levels of employment.
  • Empower customers and employees to be "watchdogs" of its gay and lesbian business practices.


Getting Married in Whistler

Since British Columbia made same-sex marriage legal in 2003, the welcome sign has been out for gays and lesbians to exchange vows and begin their lives together in an open environment. Whistler provides an ideal BC location with its beauty, tranquility and variety of wedding venues.

GayWhistler.com

GayWhistler.com is a year-round promoter of Whistler to the gay and lesbian community, producing and promoting GayWhistler ski week, Whistler Pride and Ski Festival every year.

The GayWhistler/Alpenglow Team, in partnership, is dedicated to bringing alternative vacation options to the gay and lesbian community worldwide. Alpenglow Productions Corporation (APC) is a gay and lesbian travel and event company creating gay-welcoming destinations and events at partner resorts. 

Share Your Moments


Powered by Telus

Enjoy Free Wi-Fi

Take some photos at Whistler Blackcomb’s most breathtaking spots and share them thanks to free Wi-Fi powered by TELUS. Nature this beautiful deserves to be shared. Available at:

  • Roundhouse Lodge on Whistler
  • Rendezvous Lodge on Blackcomb
  • Glacier Creek Lodge on Blackcomb
  • Top of Peak Express on Whistler
  • Top of Symphony Express on Whistler
  • Roundhouse Lodge on Whistler
  • Rendezvous Lodge on Blackcomb
  • Glacier Creek Lodge on Blackcomb
  • Top of Peak Express on Whistler

    SEE MAP BELOW
For-The-Family-Image-7


Whistler Blackcomb Wi-Fi Locations