NEW EPIC COVERAGE
FREE WITH EVERY PASS

WE ARE EPIC TOGETHERTM

PLAN YOUR NEXT SEASON WITH CONFIDENCE. ‚Äč

We are confident next season will be great. But we understand you might be nervous about what the future may hold. We want you to know you are covered, and in a way that is more expansive than anything that has ever existed before for pass holders. We call it Epic Coverage, and it’s designed to give you the peace of mind you need to get back on the slopes next season.

WHAT IS NEW EPIC COVERAGE?

New for the 2020.21 season, Epic Coverage is included FREE for all pass and EDGE Card Holders, and provides refunds associated with certain personal events, including illness, job loss, and injury. It also expands coverage to protect you from certain resort closures, such as any due to COVID-19.

If any of the following happens over the course of the next season, you will get a full or prorated refund. We are giving you the protection FREE because it allows you to look past today's uncertainty and toward a new season...together again on the mountains we love. 

WB Coverage

You are covered when you need it the most, both now and throughout the season. We have redefined pass protection to give you the peace of mind you need to plan for next season. It is how We Are Epic TogetherTM.

FREQUENTLY ASKED QUESTIONS (FAQS)

Q: How do I sign up for Epic Coverage?

A: Epic Coverage is free for all pass holders and there is no sign up required.

Step 1: Purchase any season pass, day pass, resort pass or multi-pack season pass product on Epicpass.com or any of our resort sites. During check out, please ensure to confirm you have read the terms and conditions, which includes our Epic Coverage policy.
Step 2: To ensure your Epic Coverage is tailored to your skiing and riding preferences, we will be asking you two questions about the resort(s) you would like to have covered and when you plan to ski or ride. These preferences do not change the access of your pass – they are strictly used to determine your refund if a qualifying event occurs. The two key preferences you will be asked to provide are: 

  • All Resorts or a Primary Resort for coverage: You can choose a specific resort your pass has access to, or you can choose “All Resorts”. Your choice will be used to determine which resorts must be closed to trigger a qualifying coverage. Please refer to “How are Refunds Determined?” to decide on the best selection for you. 
  • Core Season or Specific Week for coverage: You can choose a specific week that you would most like to have covered, or you can choose “Core Season”. The “Core Season” is from November 26, 2020 to April 4, 2021.  This choice will influence how your refund is determined, so please refer to the “How are Refunds Determined?” section to decide on the best selection for you.

After purchasing your pass for the 2020/21 season, you will automatically be defaulted to “All Resorts” and “Core Season”. Starting in late June until November 21st, 2020, you can change your selection in the “My Account” section online at Epicpass.com. For guests purchasing their pass after November 21st, you have until the first day you ski or when passes go off sale to update your preferences, whichever comes first. Learn more in the “What is covered?” and the “How are Refunds Determined?” sections below.

Step 3: That’s it. Your pass is now covered for specific personal events and certain resort closures for the 2020/21 season defined in the terms and conditions.

If you experience a qualifying personal event or qualifying resort closure, please refer to the “How do I submit a refund request?” section for more information on how to request a refund.

 

Q: Do I have to pay for Epic Coverage?
A: No, Epic Coverage is free for all pass holders. Historically, our pass holders had to pay up to $35 if they chose to insure their pass against personal risk, but the new Epic Coverage program is now included with all passes. 

 

Q: Can I still purchase Pass Insurance?
A: No, Vail Resorts no longer offers Pass Insurance. Epic Coverage provides refunds for qualifying personal events as well as certain resort closures due to disease (e.g. COVID-19), war, terrorism, or specific natural disasters. And it’s free for all pass holders.

 

Q: Which pass products are included in Epic Coverage?

A: All season pass, day pass, resort pass or multi-pack season pass products sold on EpicPass.com, our resort websites, and through our third-party partners are included in Epic Coverage. This includes;

  • Epic Pass, Epic Local Pass, and Military Epic Pass
  • Epic Day Pass
  • Regional Pass Products: Summit Value, Keystone Plus Pass, Tahoe Local Pass, Tahoe Value Pass, Kirkwood Pass, Park City Youth Pass, Afton Alps Pass, Mt Brighton Pass, Wilmot Pass, Stevens Pass Select Pass, Stevens Pass Premium Pass, Crested Butte Pass, Northeast Value Pass, Northeast Midweek Pass, Ohio Pass, Hidden Valley Pass, Snow Creek Pass, Paoli Peaks Pass, Whistler Blackcomb Day Pass, Whistler Blackcomb Edge Cards and Whistler Blackcomb Unlimited Season Pass.

To view all other additional eligible passes, click here.

 

Q: Are all pass and card products sold on WhistlerBlackcomb.com included in Epic Coverage?
A: Yes. All pass or card products sold on WhistlerBlackcomb.com are included in Epic Coverage. To review a full list of Whistler Blackcomb passes, visit the Whistler Blackcomb  website.

Q: Is the Epic Australia Pass included in Epic Coverage?
A: The Epic Australia Pass will not be included in Epic Coverage for the 2020 Australian winter season. We are separately working on a plan to ensure we properly address the situation in Australia, and we will share details of the plan with our Epic Australia Pass guests as soon as we can.

Q: Do I still have Epic Coverage once I use my pass?
A: Yes, you will have Epic Coverage from when you purchase your pass through the end of the 2020/21 ski and ride season for qualifying personal events and through the “Core Season” for certain resort closures, depending on your coverage preferences selected.

Q: With Epic Coverage, will I have to make a choice at the beginning of the season between deferring my pass to the next season or losing my protection?
A: No, with Epic Coverage, you are not forced to make a decision about whether to defer your pass to the following season.  Instead, Epic Coverage provides you with protection against qualifying personal events through the end of the 2020/21 ski and ride season and certain resort closures through the Core Season.  You can start using your pass when the season opens, and if a qualifying personal event or a resort closure that is covered occurs, you may be eligible for a refund during the 2020/21 season.

 

Q: If I purchase my pass through a travel agency, online, or wholesale partner, will I still receive Epic Coverage?
A: Yes. All season pass, day pass, resort pass or multi-pack season pass products sold on EpicPass.com, our resort websites, and through our third-party partners have Epic Coverage. This includes Epic Day Pass products and Military Epic Pass products. You can view a list of all qualifying passes here.

 
 

Q: What is covered by Epic Coverage?
A: Epic Coverage provides protection across a range of personal events and certain resort closures. A summary of the qualifying personal and resort closure events that are covered are shown below. For additional details, please refer to the Terms & Conditions

If any of the following happens over the course of next season, you will get a full or prorated refund.

Personal Coverage

  • Job Loss
  • Stay-at-home order from county, state, country
  • Injury, Sickness, Death
  • Student Transfer
  • Pregnancy
  • Visa Rejection
  • Jury Duty
  • Military Service
  • Employee Transfer
  • And More

Resort Closure between U.S. Thanksgiving (November 26, 2020) and Easter (April 4, 2021)

  • Disease (e.g. COVID-19)
  • War
  • Terrorism
  • Natural Disaster (specifically defined in our terms and conditions)

You are covered when you need it the most throughout the season.

 

 

Q: When does my Epic Coverage become effective? 
A: Your Epic Coverage begins when you purchase your pass and agree to the terms and conditions of Epic Coverage, and lasts until the last day of the 2020/21 ski season for personal events and through the Core Season for certain resort closures.

Q: What is the coverage period for a personal event?
A: If a qualifying personal event occurs between the purchase of your pass and the last day of the 2020/21 ski and ride season, you may be eligible for a full or prorated refund based on when your personal event occurred and/or how many days you are able to ski or ride during the season. Specific personal events must impact at least 30 consecutive days of the core season to qualify. Please see “How are refunds determined?” for more details. 


Q: When does a resort closure event need to occur to be covered?
A: A covered resort closure event must occur during the Core Season. The “Core Season” is from November 26, 2020 to April 4, 2021. This is the time period used to define the percentage of the season impacted when determining refunds. Please see the “How are Refunds Determined?” section for additional details.

Q: Are resort closures caused by snow events covered by Epic Coverage?
A: No. The only weather-related events that are covered by Epic Coverage are for natural disasters (flood, hurricane, tornado, earthquake, fire, and volcanic eruption) that lead to a resort closure. All other weather-related closures are not eligible for refunds. 

Q: Which resorts are covered by Epic Coverage?
A: If a qualifying resort closure occurs, your coverage will be determined by the resort you selected for coverage, the visitation timing you have selected, and the pass you purchased.

If you have selected a specific resort in your preferences, you will have coverage if that specific resort has a qualifying coverage event that:

  • Lasts 7+ consecutive days if you selected "Core Season", or
  • Lasts 3 or more days in the specific week of visitation you selected.

If you have selected “All Resorts” in your preferences, you will have coverage based on the pass you purchased:

  • Epic Pass, Epic Local, Epic Day Pass, Military Epic Pass– 100% of the following resorts must be simultaneously closed due to a covered closure event (Vail, Whistler Blackcomb, Breckenridge, Beaver Creek, Crested Butte, Keystone, Park City, Heavenly, Northstar, and Kirkwood)
    • All resorts must be closed 7+ consecutive days if you selected “Core Season” in your preferences or
    • All resorts must be closed 3 or more days in the specific week of visitation you selected in your preferences
  • Northeast Value – 100% of the following resorts must be simultaneously closed due to a covered closure event (Stowe, Mount Snow, Hunter, Okemo, and Mount Sunapee)
    • All resorts must be closed 7+ consecutive days if you selected “Core Season” in your preferences or
    • All resorts must be closed 3 or more days in the specific week of visitation you selected in your preferences
  • All other passes (View list of all passes)– 100% of the resorts that are accessible on the pass must be simultaneously closed due to a covered closure event
    • All resorts must be closed 7+ consecutive days if you selected “Core Season” in your preferences or
    • All resorts must be closed 3 or more days in the specific week of visitation you selected in your preferences

Please refer to the Terms and Conditions for additional details.

 

Q: Do I qualify for a refund if one of my family members has a qualifying personal event?
A: Yes, there are specific qualifying personal events that are eligible for a refund if the event occurs to you or your family member and impacts your ability to ski or ride during the Core Season. The personal events include: illness, injury, death, pregnancy, military service, job loss and visa rejection.  For additional details, refer to the terms and conditions, here.

Q: Does Epic Coverage provide refunds, or just credits to apply to next season?
A: Epic Coverage provides refunds to our pass holders for the 2020/21 season, not a credit to apply to the purchase of a pass for the 2021/22 season. 

Q: What will be my refund if I have a qualifying personal event?
A: Epic Coverage provides you coverage across a range of personal events, including but not limited to qualifying job loss, illness, and injury. See the “What is Covered?” section for more details.

If a personal event occurs before or during the 2020/21 season that prevents you from being able to ski or ride, you will receive a refund based on the number of days you are able to ski or ride during the 2020/21 season. Please refer to the “What is Covered?” section for additional details on qualifying personal events. If you ski or ride seven or more days, you will not be eligible for a refund.

  • Season Pass Holders: You will have the option to receive a refund based on the number of days you have skied or ridden up to the point when you submit your refund request. Your refund will be based on the price you paid for your 2020/21 pass:
    • If you skied or rode 0 days, you will receive a 100% refund
    • If you skied or rode 1 day, you will receive a 86% refund
    • If you skied or rode 2 days, you will receive a 71% refund
    • If you skied or rode 3 days, you will receive a 57% refund
    • If you skied or rode 4 days, you will receive a 43% refund
    • If you skied or rode 5 days, you will receive a 28% refund
    • If you skied or rode 6 days, you will receive a 14% refund
    • If you skied or rode 7+ days, you will not be eligible for a refund

By accepting the refund at the time of the covered personal event, you will then lose access for the remainder of the 2020/21 season. 

  • Epic Day Pass or Multi-Pack Season Pass Product: For products with 7 or fewer days of access, you will have the option to receive a refund based on the percentage of unused days on your product up to the point when you submit your refund request. If you skied or rode seven or more days, you will not be eligible for a refund. For example, if you purchased an Epic Day Pass – 5 day and only skied or rode 2 days prior to the covered personal event, you would receive a 60% refund on the price you paid based on having 3 out of 5 days unused. If you have used all of the days on your product at the time of the covered personal event, you will not receive a refund.

    For Whistler Blackcomb pass products of longer than 7 days (10 Day EDGE Card, Whistler Blackcomb Day Pass – 8 Day, 9 Day, and 10 Day), your pass will be covered up to 7 days. You will have the option to receive a refund based on the number of days you have skied or ridden up to the point when you submit your refund request. Your refund will be based on the price you paid for your 2020/21 pass:
     
    • If you skied or rode 0 days, you will receive a 100% refund
    • If you skied or rode 1 day, you will receive a 86% refund
    • If you skied or rode 2 days, you will receive a 71% refund
    • If you skied or rode 3 days, you will receive a 57% refund
    • If you skied or rode 4 days, you will receive a 43% refund
    • If you skied or rode 5 days, you will receive a 28% refund
    • If you skied or rode 6 days, you will receive a 14% refund
    • If you skied or rode 7+ days, you will not be eligible for a refund

By accepting this refund at the time of the covered personal event, you would then lose access for the remainder of the 2020/21 season. 

 

Q: If the entire 2020/21 season is lost due to a covered resort closure, would I get a full refund for my pass purchase?
A: Yes, if the entire 2020/21 season was lost due to all of our owned and operated resorts being closed from U.S. Thanksgiving to Easter due to disease (e.g. COVID-19), war, terrorism, or a natural disaster, then you would receive a 100% refund at the end of the 2020/21 season.
 
Q: What happens if your resorts close for a portion of the season?
A: If our resorts close for a portion of the season (between U.S. Thanksgiving and Easter) due to a covered event like COVID-19, Epic Coverage would provide a refund based on the length of time that our resorts are closed. The specific amount of your refund will vary based on the preferences you provide regarding your Epic Coverage. Please see the question “What will my refund be if there is a covered resort closure?” for additional details on your refund calculation.
 
Q: What will my refund be if there is a covered resort closure?
A: Epic Coverage provides refunds on certain resort closures that occur between U.S. Thanksgiving and Easter due to disease, war, terrorism, and natural disasters. If a covered resort closure occurs, the amount of your refund will vary based on the preferences you provide:
  • All Resorts or a Primary Resort for coverage: You can choose a specific resort your pass has access to, or you can choose “All Resorts”. Your choice will be used to determine which resorts must be closed to trigger a qualifying coverage. 
  • Core Season or Specific Week for coverage: You can choose a specific week that you would most like to have covered, or you can choose “Core Season”.

Note that these Epic Coverage preferences have no impact on the access for your pass – you can still ski or ride at any resort included on your pass on any day that your pass allows for the 2020/21 season. Your choices regarding Epic Coverage will only impact your refund if there is a covered resort closure event.

Specific week selected

If you plan to ski or ride the majority of your days in a single week period and would like to receive a refund based on the portion of your chosen week that is lost to a covered resort closure, you can choose a specific week for your Epic Coverage. If there is a covered resort closure of 3+ days during the week that you chose, your refund will be:

  • Season Pass holders: You will have the option to receive a refund based on the number of days you have skied or ridden up to the point when you submit a refund request due to a covered resort closure in the 2020/21 season. Your refund will be based on the purchase price of your 2020/21 pass:
    • If you skied or rode 0 days prior to your refund request, you will receive a 100% refund
    • If you skied or rode 1 day prior to your refund request, you will receive an 86% refund
    • If you skied or rode 2 days prior to your refund request, you will receive a 71% refund
    • If you skied or rode 3 days prior to your refund request, you will receive a 57% refund
    • If you skied or rode 4 days prior to your refund request, you will receive a 43% refund
    • If you skied or rode 5 days prior to your refund request, you will receive a 28% refund
    • If you skied or rode 6 days prior to your refund request, you will receive a 14% refund
    • If you skied or rode 7 or more days prior to your refund request, you will receive no refund

Example: If you select March 7th – 13th, 2021 as your specific week of coverage and choose Breckenridge as your primary resort, if Breckenridge is closed from March 7th -13th due to a covered event, you will receive a 100% refund if you have skied or ridden 0 days prior to your refund request in the 2020/21 season. If you have skied or ridden 3 days at any Vail Resorts’ resorts or partner resorts prior to your refund request in the 2020/21 season, you will receive a 57% refund of your purchase price.

By accepting this refund at the time of the covered resort closure, you lose access for the remainder of the 2020/21 season. If you would like to continue to ski or ride for the remainder of the 2020/21 season, simply submit your refund request within 30 days of the closure event and ask to change your preference to “Core Season” coverage. “Core Season” coverage provides a refund at the end of the 2020/21 season based on the portion of the core 2020/21 season (between U.S. Thanksgiving and Easter) that was lost due to covered resort closures. See below for details on the refund determination for the “Core Season” selection.

  • Epic Day Pass or Multi-Pack Season Pass Product: For products with 7 or fewer days of access, you will have the option to receive a refund based on the percentage of unused days on your product up to the point when you submit your refund request due to a covered resort closure in the 2020/21 season. For example, if you purchased an Epic Day Pass – 5 days and only used 2 days prior to your refund request, you would receive a 60% refund of your purchase price based on having 3 out of 5 days unused. If you have used all of the days on your product when you submit your refund request, you will not receive a refund.

Example: If you select March 7th – 13th, 2021 as your specific week of coverage and choose Breckenridge as your primary resort, if Breckenridge is closed from March 7th -13th due to a covered event, you will receive a 100% refund if you have skied or ridden 0 days in the 2020/21 season.

For Whistler Blackcomb pass products of longer than 7 days (10 Day EDGE Card, Whistler Blackcomb Day Pass – 8 Day, 9 Day, and 10 Day), your pass will be covered up to 7 days. You will have the option to receive a refund based on the number of days you have skied or ridden up to the point when you submit your refund request. Your refund will be based on the price you paid for your 2020/21 pass:

  • If you skied or rode 0 days, you will receive a 100% refund
  • If you skied or rode 1 days, you will receive a 86% refund
  • If you skied or rode 2 days, you will receive a 71% refund
  • If you skied or rode 3 days, you will receive a 57% refund
  • If you skied or rode 4 days, you will receive a 43% refund
  • If you skied or rode 5 days, you will receive a 28% refund
  • If you skied or rode 6 days, you will receive a 14% refund
  • If you skied or rode 7+ days, you will not be eligible for a refund

By accepting this refund at the time of the covered resort closure, you lose access for the remainder of the 2020/21 season. If you would like to continue to ski or ride for the remainder of the 2020/21 season, you can simply submit your refund request within 30 days of the closure event and ask to change your preference to “Core Season” coverage. See below for details on the refund determination for the “Core Season” selection.

Please refer to the Terms and Conditions for additional details.

"Core Season" Selected

If you plan to ski or ride throughout the 2020/21 season and would like to receive a refund based on the total portion of the 2020/21 season that is lost due to covered resort closures, you can choose the “Core Season” preference. If there is a covered resort closure of 7+ consecutive days between U.S. Thanksgiving (November 26th, 2020) and Easter (April 4th, 2021) during the 2020/21 season, your refund will be:

 

  • Season Pass holders: By choosing “Core Season”, your refund will be the percentage of the 2020/21 season lost to a covered resort closure between U.S. Thanksgiving (November 26th, 2020) and Easter (April 4th, 2021). Your refund will be paid at the conclusion of the 2020/21 ski and ride season, after you submit your refund request between May 1, 2021 and May 31, 2021. 

    Example: If you select “Core season” and choose Breckenridge as your primary resort, if Breckenridge is closed for 50% of the 2020/21 season due to a covered resort closure(s), by submitting a refund request you would receive a 50% refund of your purchase price at the end of the 2020/21 season. 

    Note that if you only plan to ski or ride for 1 week in March and you select “Core Season”, you will receive a refund based on the percentage of the season lost to closures between U.S. Thanksgiving (November 26th, 2020) and Easter (April 4th, 2021), which could lead to a refund significantly less than 100%.
  • Epic Day Pass or Multi-Pack Season Pass Product: By choosing “Core Season”, your refund is the minimum between: 1) The percentage of unused days remaining on your pass at the end of the 2020/21 season; and 2) The percentage of the 2020/21 season that was lost due to a covered resort closure at the end of the 2020/21 season. Note that for Whistler Blackcomb pass products of longer than 7 days (10 Day EDGE Card, Whistler Blackcomb Day Pass – 8 Day, 9 Day, and 10 Day), the percentage of unused days will be based on a total of 7 available days (as these passes are covered up to 7 days):
  • If you skied or rode 0 days, your percentage of unused days is 100%
  • If you skied or rode 1 day, your percentage of unused days is 86%
  • If you skied or rode 2 days, your percentage of unused days is 71%
  • If you skied or rode 3 days, your percentage of unused days is 57%
  • If you skied or rode 4 days, your percentage of unused days is 43%
  • If you skied or rode 5 days, you your percentage of unused days is 28
  • If you skied or rode 6 days, your percentage of unused days is 14%
  • If you skied or rode 7+ days, you will not be eligible for a refund

 

Example: If you select “Core Season” and you purchased an Epic Day Pass – 5 days and only skied or rode 2 days over the course of the 2020/21 season, then the percentage of unused days on your pass would be 60%. If you chose Breckenridge as your primary resort and it is closed for 80% of the 2020/21 season due to a covered resort closure, then you would receive a 60% refund (the minimum between 80% and 60%). If you chose Breckenridge as your primary resort and it is closed for 40% of the 2020/21 season due to a covered resort closure, then you would receive a 40% refund (the minimum of 40% and 60%). 
If you have used all of the days on your product at the time of your refund request, you will not receive a refund.

Please refer to the Terms and Conditions for additional details.

 

Q: If I choose “Core Season” as my time period for coverage, what is the length of the defined season?
A: For Epic Coverage, we will define the percentage of the season lost based on the Core Season. For the 2020/21 season, the “Core Season” will be from November 26, 2020 through April 4, 2021.

Q: For refunds that are influenced by the number of days I ski or ride, how are the number of days I skied determined? 
A: Any days skied or ridden at Vail Resorts’ owned and operated resorts, as well as any days skied or ridden at our partner resorts, will count towards your number of days, regardless of the time period of the season in which you skied or rode.

Q. Are Australian resorts included within Epic Coverage?
A: No. A closure at any of our Australian resorts (Perisher, Mt. Hotham, Falls Creek) are not covered by Epic Coverage.  

Q: Are partner resorts included within Epic Coverage?
A: No, Epic Coverage only applies to Vail Resorts owned and operated resorts.  Partner resorts, including but not limited to Telluride, Sun Valley, Snowbasin, Resorts of the Canadian Rockies, Hakuba Valley, Rusutsu, Skirama Dolomiti, Les 3 Vallees, 4 Vallees, and Arlberg, are excluded from Epic Coverage and a closure at any of these resorts will not trigger a refund. Please visit epicpass.com/region/partners for a full list of partner resorts. Note that while Partner resorts are not included in Epic Coverage, any days used at partner resorts will count towards your number of days skied or ridden, regardless of the time period of the season in which you used them.

 

Q: If I have a qualifying personal event, how do I request a refund?
A: We hope you get the most out of your pass purchase this season, but in the unfortunate event that a covered personal event occurs in your life, we have a dedicated team set up to assist you. The process to request a refund is:
  1. You can submit a refund request by calling 1-877-895-1297 or by emailing a representative at NewLosses@ACMClaims.com.
  2. The refund request will be validated and the refund calculation will be determined. Please refer to the “How are Refunds Determined?” section for additional details.
  3. A refund will be processed and sent to you.

You must submit your refund request within 30 days of the occurrence of your qualifying personal event to be eligible for a refund.

 

Q: If there is a qualifying resort closure, how do I request a refund?
A: We hope you get the most out of your pass purchase this season, but in the unfortunate event that a covered resort closure occurs, Vail Resorts will post a notice on the Epic Coverage page and will include an online form for you to submit a refund request. The process to receive a refund is:

  1. After the notice of a qualifying resort closure is posted on the Epic Coverage page, you can submit a refund request through the online form
    1. For “Specific Week”, your refund request must be submitted within 30 days of the specific week chosen in your preferences.
    2. For “Core Season”, your refund request must be submitted between May 1, 2021 and May 31, 2021.
  2. Your refund request will be validated based on the qualifying resort closure and your refund calculation will be determined. Please refer to the “How are Refunds Determined?” section for additional details.
  3. Your refund will be processed and sent to you.

Q: If a partner resort experiences a resort closure, is it covered under Epic Coverage?
A: No, partner resorts are excluded from Epic Coverage. Epic Coverage only applies to Vail Resorts owned and operated resorts.  Partner resorts, including but not limited to Telluride, Sun Valley, Snowbasin, Resorts of the Canadian Rockies, Hakuba Valley, Rusutsu, Skirama Dolomiti, Les 3 Vallees, 4 Vallees, and Arlberg, are excluded from Epic Coverage. Please visit epicpass.com/region/partners for a full list of partner resorts.

It is important to note that days skied or ridden at partner resorts on your pass do count towards your total number of days skied or ridden in the determination of your refund.

Q: Can I go to a resort pass office or call your call center to get reimbursed for my pass?
A: No. You can initiate a refund request for personal events by calling 1-877-895-1297, or by emailing a representative at NewLosses@ACMClaims.com, any time after May 13, 2020 when this coverage goes into effect and within 30 days of the personal event.  For a resort closure, we will post a notice on the Epic Coverage page and will include an online form for you to submit a refund request.

Q: I have more detailed questions about the coverage. Where can I get more information?
A: Please refer to the Epic Coverage Terms and Conditions which are available for viewing or downloading here.

Q: When must I provide my preferences for visitation time period and the resort(s) I would like to have covered?
A: Skier preferences for Epic Coverage must be updated by November 21st, 2020 for guests that purchased their pass on or before November 21st, 2020. For guests purchasing their pass after November 21st, you have until the first day you ski or when passes go off sale online to update your preferences, whichever comes first. All pass holder preferences will remain defaulted to “Core season” and “All resorts”, unless otherwise updated. We will email pass holders reminders to update their preferences. You will still have Epic Coverage if you leave the default preferences, but the coverage and resulting refund might not be best suited to your needs.

Q: How do I provide my preferences for visitation time period and the resort(s) I would like to have covered? 
A: Pass holders will be able to make adjustments to their preferences through their “My Account” online at Epicpass.com, starting at the end of June 2020. All pass holders will be defaulted to “Core season” and “All resorts” unless adjusted in “My Account” prior to November 21st, 2020. For guests purchasing their pass after November 21st, you have until the first day you ski or when passes go off sale online to update your preferences, whichever comes first. All pass holder preferences will remain defaulted to “Core season” and “All resorts”, unless otherwise updated. We will email pass holders reminders to update their preferences. You will still have Epic Coverage if you leave the default preferences, but the coverage and resulting refund might not be best suited to your needs.

Q: What if I don’t know when I plan to ski or ride yet?
A: We will default your preferences to “Core Season” for any pass holder who is undecided on when they will use their pass. You may change this on or before November 21st, 2020 if you’d like to select a specific visitation time period. For guests purchasing their pass after November 21st, you have until the first day you ski or when passes go off sale to update your preferences, whichever comes first. All pass holder preferences will remain defaulted to “Core season” and “All resorts”, unless otherwise updated. You will still have Epic Coverage if you leave the default preferences, but the coverage and resulting refund might not be best suited to your needs. Please review Epic Coverage terms and conditions for more information.

Q: What happens if I already purchased Pass Insurance for the 2020/21 season?
A: You will be refunded the amount you paid for pass insurance by June 30, 2020.

 

Epic Coverage
Terms & Conditions

 

Last Updated:  April 26, 2020

Please read these terms and conditions (“Terms”) carefully.  These Terms (in their entirety) form a binding agreement between you and the Vail Corporation d/b/a Vail Resorts Management Company, including its subsidiaries and affiliates (“Vail Resorts”, “we” or “us”).

Section A: Overview

1.     Overview

We understand that as a result of the disruption caused by the COVID-19 pandemic, many of you may be feeling uncertain about your future plans.  We also recognize that our passes, and Pass Insurance, historically have not provided refunds in situations like the COVID-19 pandemic.  That is why we are launching this EPIC Coverage Refund Policy (“EPIC Coverage”) to address some concerns you may have about purchasing a pass for the 2020/2021 season and give you peace of mind to move forward, together. 

EPIC Coverage is our new refund policy.  The EPIC Coverage Refund Policy will apply to all of our pass products for the 2020/2021 season as described in these Terms.  You can find a full list of our pass products to which the EPIC Coverage Refund Policy applies here.  The EPIC Coverage Refund Policy will provide you with a partial or full refund for passes purchased for the 2020/2021 season in certain circumstances, including in the event of certain resort closures caused by the ongoing COVID-19 pandemic.  It also may provide you with a partial or full refund in certain circumstances specific to you, like if you are subject to a mandatory stay-at-home order or suffer a qualifying injury that prevents you from skiing.  Your eligibility for a refund, and the amount of any refund you may receive, is subject to the terms and conditions described below.  

We designed EPIC Coverage with you in mind.  Our 2020/2021 passes fall into two categories:  General Season Passes and Fixed Season Passes.  A “General Season Pass” is a pass that is not limited to a fixed number of days during the season, such as an EPIC Pass or EPIC Local Pass.  The full list of General Season Passes can be found here.  A “Fixed Season Pass” is a pass that gives the holder a fixed number of days to use the pass throughout season, usually ranging from 1 to 10 days.  The full list of Fixed Season Passes can be found here.  You will be required to provide EPIC Coverage elections. These elections are strictly used to determine your eligibility for a refund and how we calculate the amount of your refund, but do not change the access to any ski resorts that is granted to you by your pass.

 

2.     Elections.  You will be required to make two elections that will impact your eligibility for a refund and the amount of any refund you may receive. Please refer to Section A.3 below for instructions on how to make your elections.  

a. Primary Resort vs. All Resorts.  You must elect either a “Primary Resort” or “All Resorts” when you purchase your pass.  When selecting a Primary Resort, you may only select a Vail Resorts owned and operated resort, not a Partner Resort. “Partner Resorts” are the resorts listed at www.epicpass.com/region/partners under the heading “Epic Pass Partners”.   If you elect to specify a Primary Resort, you may be eligible for a refund if we close the Primary Resort you selected during the 2020/2021 season.  If you elect All Resorts, you may be eligible for a refund if multiple resorts available on your pass are closed, as set forth in greater detail below. 

b. Specific Week vs. Core Season.  You must elect either a “Specific Week” or “Core Season” when you purchase your pass.  A “Specific Week” is a seven-day consecutive period during the 2020/2021 season. The “Core Season” refers to November 26, 2020 through April 4, 2021.  Electing Core Season does not affect the days on which you may use your pass; some resorts may open earlier and some may close later.  If you elect to specify a Specific Week, you may be eligible for a refund in certain circumstances in which you are unable to use your pass during the Specific Week you selected.  If you elect Core Season, you may be eligible for a refund in certain circumstances in which you are unable to use your pass during the Core Season.

 

Here are some points you may want to consider when you make your elections: 

  • If you plan to use your pass primarily during a specific one-week period in the Core Season, you may want to select that as your Specific Week, so that you may receive a refund (as determined per the eligibility requirements below) based on the portion of your chosen Specific Week for which you are unable to use your pass. If you choose a Specific Week, that information is used only for the purposes of calculating your EPIC Coverage, it does not change the access to any resorts that is granted to you by your pass.
  • If you plan to use your pass regularly throughout the Core Season, you may want to select Core Season so that you receive a refund (as determined per the eligibility requirements below) based on the total portion of the Core Season during which you are unable to use your pass.

These elections only impact your eligibility for a refund and the amount of any refund you may receive and do not affect the access granted by your pass. If your pass allows you to ski and ride throughout the Core Season, you can elect a “Specific Week” and still use your pass on days outside of that Specific Week.  Similarly, if your pass allows you to ski and ride at multiple resorts, you can elect a “Primary Resort” and still use the pass at all other resorts to which your pass gives you access.

 

3.     Making and Changing Your Elections. You may make the elections described in Section A.2 beginning on or around June 30, 2020 through the “My Account” section online at epicpass.com.  If you do not make an election, your default elections will automatically be “All Resorts” and “Core Season”. You may update or change your election as follows: 

a. If you buy your pass on or before November 21, 2020, you may change your election at any time before the earlier of: (i) the first time you use your pass, and (ii) November 21, 2020.

b. If you buy your pass after November 21, 2020, you may change your election at any time before the earlier of: (i) the first time you use your pass, and (ii) when pass sales end on epicpass.com.

 

4.     Partner Resorts.  The use of your pass at a Partner Resort will count towards the number of days you have used your pass for purposes of determining the amount of any refund to which you may be eligible.  Only closures of resorts owned and operated by Vail Resorts are covered by EPIC Coverage.  EPIC Coverage does not provide refunds for any Partner Resort closures.  Please visit https://www.epicpass.com/region/partners.aspx for a full list of Partner Resorts.

 

5.      Refund Eligibility.  Your eligibility for a refund will vary based on whether you are seeking a refund because of an event personal to you (e.g., a qualifying injury) or an event that has resulted in the closure of our resorts.  The sections below are split accordingly:  Section B addresses refund requests based on Personal Refund Events and Section C addresses refund requests based on Resort Closure Events.  Section D sets forth the process for requesting your refund.  Section E sets forth additional terms.

 

6.      General Limitations on Eligibility.  You will not be eligible for any refund under the following circumstances:

a. You have used all available days on your Fixed Season Pass.

b. You purchase 2020/2021 Pass Insurance and receive a payout under the policy.

c. You are unable to use your pass for any reason other than a Personal Refund Event (as defined below) or a Resort Closure Event (as defined below).  For clarity, here are a few common examples of reasons that you may be unable to use your pass, but that will not qualify you for a refund:

i. You will not be eligible for a refund based on weather-related resort closures that prevent you from using your pass unless such event is a Natural Disaster that results in a Personal Refund Event (as defined in Section B.1) or a Resort Closure Event (as defined in in Section C.1).  

ii. You will not be eligible for a refund because of any road closures, traffic issues, parking constraints or flight cancellations that prevent you from using your pass. 

iii. You will not be eligible for a refund because of any mental, nervous or psychological conditions that prevent you from using your pass. 

iv. You will not be eligible for a refund because of any criminal acts you commit that prevent you from using your pass.

v. You will not be eligible for a refund because of any injury, sickness or other medical conditions that existed at the time you purchased your pass.

vi. You will not be eligible for a refund if your pass has been de-activated or revoked due to fraudulent use, violation of resort policies, or nonpayment. 

For clarity, nothing in these Terms is a commitment by Vail Resorts to keep any resort, or any facilities or amenities at any resort, open for any particular period of time, and Vail Resorts reserves the right to close any of its resorts or amenities in its sole and absolute discretion. 

 

 

Section B: Personal Refund Events

 

1. Personal Refund Events.  You may be eligible for a full or partial refund in the event you are unable to use your pass during the Core Season because of a Personal Refund Event.  If you submit a refund request based on a Personal Refund Event and you receive a full or partial refund, your pass will cease to be valid when we process your refund and you will no longer be able to use your pass to access any resorts during the 2020/2021 season.  A “Personal Refund Event” includes the following:

a. Stay-at Home Order.  You are unable to use your pass during the Core Season because the municipality, county, state, province, or country in which your Permanent Residence is located is subject to a “quarantine,” “stay-at-home,” “shelter-in-place” or other comparable mandatory governmental order lasting thirty (30) or more consecutive days.  Your “Permanent Residence” refers to your fixed, permanent and principal home for legal and tax purposes.

b. Tourist Visa Rejection.  You are unable to use your pass during the Core Season because of a tourist visa rejection that prevents your entry into the United States.

c. Travel Restrictions.  You are unable to use your pass during the Core Season because of a government-imposed prohibition on your entry into the United States that affects all similarly situated travelers.

d. Job Loss.  You are unable to use your pass during the Core Season because, after you purchase your pass, you or your spouse or domestic partner who lives in the same Permanent Residence (each a “Domestic Partner”) are involuntarily terminated or laid off from full-time employment after you purchase your pass by an employer for which you or your Domestic Partner had been continuously employed for at least one year immediately preceding the termination or lay off.  This provision is not applicable to part-time employees, temporary employees, independent contractors or self-employed persons.

e. Work Visa Renewals.  You are unable to use your pass during the Core Season because you or your Domestic Partner require a work visa to be employed in the United States and your work visa was not renewed after you purchase your pass. This provision is not applicable to part-time employees, temporary employees, independent contractors or self-employed persons.

f. Employment Transfer.  You are unable to use your pass during the Core Season because you or your Domestic Partner have an involuntary, employer-initiated transfer after you purchase your pass that (i) is within the same organization for which you or your Domestic Partner have been continuously employed for at least one year immediately preceding the transfer; and (ii) involves your or your Domestic Partner’s relocation from your current Permanent Residence to a residence that is 100 or more miles further away from any resort covered by your pass.  This provision only applies if you live within 150 miles of a resort for which your pass provides access.

g. Military Service.  You are unable to use your pass during the Core Season because after you purchase your pass, you or your Domestic Partner are called to military service, your military leave is revoked, you are deployed or you are reassigned to a different duty station that is 100 or more miles further away from any resort covered by your pass than your current assigned duty station.

h. Personal Illness.  You are unable to use your pass during the Core Season because you suffer from an illness or disease diagnosed after you purchase your pass by a Physician that prevents you from using your pass for thirty (30) or more consecutive days.  A “Physician” is a licensed doctor practicing in the fields of medical, surgical or dental services who is acting within the scope of their license and who is not you, a traveling companion, a Family Member, a person related to you or a business partner.  The term “Family Member” means your child, Domestic Partner, brother, sister, mother, father, step-child, step-brother, step-sister, step-parents, legal guardian, foster child, ward or legal ward.  This provision applies only if you provide verification from a Physician.

i. Personal Injury.  You are unable to use your pass during the Core Season because you suffer an accidental bodily injury that occurs after you purchase your pass and that injury prevents you from using your pass for thirty (30) or more consecutive days during the Core Season.  This provision applies only if you provide verification from a Physician.

j. Family Member Illness or Injury.  You are unable to use your pass during the Core Season because a Family Member who lives in the same Permanent Residence as you suffers from an illness or disease diagnosed after you purchase your pass or suffers an accidental bodily injury after you purchase your pass and that injury is either immediately life threatening or requires your continued care for that Family Member for thirty (30) or more consecutive days.  This provision applies only if you provide verification from a Physician.

k. Death.  You are unable to use your pass during the Core Season because of your own death (in which case the refund will be awarded to another Family Member with the same Permanent Residence) or the death of a Family Member who lives in the same Permanent Residence that occurs after you purchase your pass.  

l. Natural Disaster.  You are unable to use your pass for thirty (30) or more consecutive days during the Core Season because your Permanent Residence is made uninhabitable (meaning the building structure is unstable and there is risk of collapse) after you purchase your pass in whole or in part due to a flood, hurricane, tornado, earthquake, fire, or volcanic eruption (each a “Natural Disaster”) after you purchase your pass.

m. Subpoena/Jury Duty.  You are unable to use your pass during the Core Season because you are subpoenaed or required to serve on a jury and that subpoena or jury service prevents you from using your pass for thirty (30) days or more during the Core Season.

n. Personal Medical Quarantine.  You are unable to use your pass during the Core Season because you are quarantined for at least thirty (30) or more consecutive days at the direction of a Physician after you purchase your pass.  This provision applies only if you provide verification from the Physician.

o. Student Transfer.  You are a college student, enrolled in at least twelve (12) credits if you are an undergraduate or six (6) credits if you are a graduate student, and you are unable to use your pass during the Core Season because, after you purchased your pass, you (a) transfer to a school located 100 miles or more further away from any resort covered by your pass than your current school, (b) are accepted into a foreign study program that will cause you to be out of the country for thirty (30) or more consecutive days during the Core Season or (c) graduate and begin work at a job that is 100 or more miles further away from any resort covered by your pass than your current school. This provision only applies if your current school is located within 150 miles of a resort for which your pass provides access.

p. Pregnancy. You are unable to use your pass during the Core Season because you or your Domestic Partner learn you are pregnant after you purchase your pass. 

q. Adoption.  You are unable to use your pass during the Core Season because you adopt a child after you purchase your pass. 

2. Proof Requirements for Personal Refund Events.  We reserve the right to require you to submit documents to verify and establish the Personal Refund Event that is the basis for which you are seeking a refund.  These documents may include Physician verifications, videos, photos, or other material we deem necessary to evaluate your refund request.  You have an obligation to cooperate with us in our efforts to verify your Personal Refund Event, and we reserve the right to deny your request if you fail to do so.  If you are unable to provide acceptable proof of a Personal Refund Request (as determined in our sole discretion) we reserve the right to deny your refund request.  If you commit fraud by intentionally concealing or misrepresenting a material fact concerning your refund request, you may void your EPIC Coverage and your pass.

3. Time Limitations for Refund Request for Personal Refund Events.  To be eligible for a refund based on a Personal Refund Event, you must submit your request for a refund following the process described in Section D below within thirty (30) days of when the Personal Refund Event arises.  Vail Resorts will act reasonably to respond to your request in a timely manner.

4. Refund Amounts for Personal Refund Events.  If you are eligible for a refund because of a Personal Refund Event, the amount of your refund will vary based on how many days you have used your pass and whether you have a General Season Pass or a Fixed Season Pass.

a. General Season Pass.  If you purchased a General Season Pass, your refund will be a percentage of your Purchase Price. The “Purchase Price” is the amount you paid for your 2020/2021 pass, net of any discounts, promotions, credits (including any credit you received for the 2019/2020 season) and taxes.  The percentage refund you receive will be based on the number of days that you had used your pass as of the date when your refund request is processed, as follows:

 

coverage TNC table

 

 

b. Fixed Season Pass.  If you purchased a Fixed Season Pass, the amount of your refund will be a percentage of your Purchase Price. In no event will you receive any refund if you have used your pass seven (7) or more days. If your pass provides for seven (7) or fewer days of access, your percentage refund will be determined based on the percentage of unused days remaining on your pass.  If your pass provides for eight (8) or more days of access and you have not used your pass seven (7) or more days, the percentage refund will be based on the number of days that you had used your pass as of the date when your refund request is processed, as follows: 


coverage TNC table

 

 

5. No Access After Refund for Personal Refund Event.  If you receive a full or partial refund based on a Personal Refund Event, your pass for which you received the refund will cease to be valid and you will no longer be able to use your pass to access any resorts for the remainder of the 2020/2021 season.

 

Section C: Resort Closure Events

1. Resort Closures.  A resort is deemed to be closed if no lifts are operating at the resort because of a Resort Closure Event.  You may be eligible for a full or partial refund in the event one or more of our resorts is closed during the Core Season because of any of the following events (each a “Resort Closure Event”):

a. The occurrence of a disease, epidemic, or pandemic, including the ongoing COVID-19 pandemic;

b. The occurrence of a Natural Disaster;

c. The occurrence of a terrorist attack; or

d. The occurrence of a hostile or war-like action. 

2. Eligibility for a Refund Based on Resort Closure Events.  Your eligibility for a refund because of a Resort Closure Event will depend on your pass product and the EPIC Coverage elections (Primary Resort vs. All Resorts and Specific Week vs. Core Season) you made for your pass. 

a. Primary Resort & Specific Week.  If you elected a Primary Resort and a Specific Week for your pass, you will be eligible for a refund as calculated in Section C.4 below if the Primary Resort you selected is closed for three (3) or more days during your Specific Week because of a Resort Closure Event.  This provision applies to all pass products.   

b. Primary Resort & Core Season.  If you elected a Primary Resort and Core Season for your pass, you will be eligible for a refund if the Primary Resort you selected is closed for seven (7) or more consecutive days during the Core Season because of a Resort Closure Event.  This provision applies to all pass products.

c. All Resorts & Specific Week.  If you elected All Resorts and a Specific Week for your pass, your eligibility for a refund will vary based on the type of pass you purchased.

i. EPIC Pass.  If you purchased an EPIC Pass, EPIC Local Pass, EPIC Military or EPIC Day Pass, you will be eligible for a refund if all of the following resorts are simultaneously closed for three (3) or more days during your Specific Week because of a Resort Closure Event: Vail, Whistler Blackcomb, Breckenridge, Beaver Creek, Crested Butte, Keystone, Park City, Heavenly, Northstar and Kirkwood.

ii. Northeast Value Pass. If you purchased a Northeast Value Pass, you will be eligible for a refund if all of the following resorts are simultaneously closed for three (3) or more days during your Specific Week because of a Resort Closure Event: Stowe, Mount Snow, Hunter, Okemo and Mount Sunapee.

iii. All Other Passes.  If you purchase any eligible pass other than an EPIC Pass or a Northeast Value Pass, you will be eligible for a refund if all of the resorts to which your pass provides access are simultaneously closed for three (3) or more days during your Specific Week because of a Resort Closure Event.

d. All Resorts & Core Season. If you elected All Resorts and Core Season for your pass, your eligibility for a refund will vary based on the type of pass you purchased.

i. EPIC Pass.  If you purchased an EPIC Pass, EPIC Local Pass, EPIC Military Pass or EPIC Day Pass, you will be eligible for a refund if all of the following resorts are simultaneously closed for seven (7) or more consecutive days during the Core Season because of a Resort Closure Event: Vail, Whistler Blackcomb, Breckenridge, Beaver Creek, Crested Butte, Keystone, Park City, Heavenly, Northstar and Kirkwood.

ii. Northeast Value Pass. If you purchased a Northeast Value Pass, you will be eligible for a refund if all of the following resorts are simultaneously closed for seven (7) or more consecutive days during the Core Season because of a Resort Closure Event: Stowe, Mount Snow, Hunter, Okemo and Mount Sunapee.

iii. All Other Passes.  If you purchase any eligible pass other than an EPIC Pass or a Northeast Value Pass, you will be eligible for a refund if all of the resorts to which your pass provides access are simultaneously closed for seven (7) or more consecutive days during the Core Season because of a Resort Closure Event.

3. Time Limitations on Refund Requests for Resort Closure Events.  When a resort closure occurs that may trigger your eligibility for a refund, Vail Resorts will post a notice of the qualifying resort closures at epicpass.com.  

If you selected “Specific Week” you must follow the directions on the epicpass.com website and make a refund request within thirty (30) days of the end of the Specific Week during which you were unable to use your pass.  If you do not submit a refund request during that 30-day period, your selection of “Specific Week” will be automatically changed to “Core Season”.  If you receive a full or partial refund based on a Resort Closure Event, your pass will cease to be valid and you will no longer be able to use your pass to access any resorts.

If you end the Core Season with “Core Season” selected as your ski and ride schedule preference, you must make your refund request between May 1, 2021 and May 31, 2021.

4. Amount of Refund Based on Resort Closure Events.  If you are eligible for a refund because of a Resort Closure Event, the amount of your refund will vary based on the EPIC Coverage elections you made for your pass and whether you have a General Season Pass or a Fixed Season Pass.  

a. General Season Pass & Specific Week.  If you purchased a General Season Pass and elected a Specific Week, your refund will be a percentage of your Purchase Price.  The percentage refund you receive will be based on the number of days that you had used as of the date when your refund request is processed, as follows:

 

Example: You purchase an EPIC Local Pass and select March 8 - 14, 2021 as your Specific Week. A Resort Closure Event lasts for 4 days during that week, and you had used 2 days of your pass before the Resort Closure Event.  Assuming you meet all of the eligibility requirements, you would receive a 71% refund of your Purchase Price. 

b. General Season Pass & Core Season.  If you purchased a General Season Pass and elected Core Season, your refund will be a percentage of your Purchase Price.  The percentage refund you receive will be determined by dividing the number of days that any Resort Closure Event(s) transpired by 130 (i.e., the number of days in the Core Season).

Example:  You purchase an EPIC Local Pass and a Resort Closure Event lasts for 10 days during the Core Season.  Assuming you meet all of the eligibility requirements, you would receive a refund of 7.7% (i.e., 10 days lost divided by 130 available days in the Core Season).

c. Fixed Season Pass & Specific Week.  If you purchased a Fixed Season Pass and elected a Specific Week, the amount of your refund will be a percentage of your Purchase Price. In no event will you receive any refund if you have used your pass seven (7) or more days. If your pass provides for seven (7) or fewer days of access, your percentage refund will be determined based on the percentage of unused days remaining on your pass.  If your pass provides for eight (8) or more days of access and you have not used your pass seven (7) or more days, the percentage refund will be based on the number of days that you had used your pass as of the date when your refund request is processed, as follows: 

 

coverage TNC table

 

 

Example: You purchased a 5-day EPIC Day Pass and only used your pass 2 days before the Resort Closure Event.  Assuming you meet all of the eligibility requirements, you would receive a 60% refund of your Purchase Price (i.e., 3 unused days divided by 5 available days = 60%).

d. Fixed Season Pass & Core Season.  If you purchased a Fixed Season Pass and elected Core Season, the amount of your refund will be a percentage of your Purchase Price.  In no event will you receive any refund if you have used your pass seven (7) or more days. If you are eligible for a refund under this Section C.4.d, the percentage refund you receive will be the lesser of (i) the percentage of days in the Core Season that were lost because of the Resort Closure Event, and (ii) (a) if your pass provides for seven (7) or fewer days of access, the percentage of unused days remaining on your pass, or (b) if your pass provides for eight (8) or more days of access, the percentage refund based on the number of days that you had used your pass as of the date when your refund request is processed, as follows: 

 

coverage TNC table

 

Example: You purchased a 5-day EPIC Day Pass.  A Resort Closure Event lasts for 10 days during the Core Season and you have only used your pass 2 days before the Resort Closure Event.  You would receive the lesser of (i) 7.7% (i.e., 10 days lost divided by 130 available days in the Core Season) = 7.7%), and (ii) 60% (i.e. 3 unused days divided by 5 available days = 60%). Your refund would be 7.7% of your Purchase Price. 

5. No Access After Refund for Resort Closure Event.  If you receive a full or partial refund based on a Resort Closure Event, your pass for which you received the refund will cease to be valid and you will no longer be able to use your pass to access any resorts for the remainder of the 2020/2021 season.

 

Section D:  How to Make a Refund Request

1. Submitting a Refund Request.  You can submit a refund request by calling 1-877-895-1297, or by emailing a representative at NewLosses@ACMClaims.com.

2. Information to Include in Your Refund Request.  Your refund request should include your name, the type of pass you purchased for the 2020/2021 season, and your pass ID.  In the event you are requesting a refund based on a Personal Refund Event, you must also provide a description of the Personal Event and reasonable documentation to verify the occurrence of the Personal Refund Event, including any verification by a Physician required for the Personal Refund Event that is the basis for your request (e.g., an injury).  

 

Section E:  Additional Terms

1. Release; Sole Remedy. You are hereby voluntarily and knowingly agreeing, to the maximum extent permitted by applicable law, to waive, release, and forfeit any and all claims and actions you have or may have against Vail Resorts, or any of its resorts, subsidiaries, affiliates, or partner resort operators, subsidiaries, or affiliates and any of our or their respective officers, directors, employees, contractors, representatives or agents (collectively, the “Vail Resorts Parties”) and any associated losses, damages and expenses (including attorneys’ fees), that relate to, arise out of, or may arise out of the operation of our resorts or partner resorts, your inability to use your 2020/2021 pass, or a violation of these Terms.  Refunds under the EPIC Coverage are your sole remedy against any of the Vail Resorts Parties in connection with the operation of our resorts or partner resorts or your inability to use your pass during the 2020/2021 season.

If you are a California resident, you waive California Civil Code Section 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”  If you are a resident of another jurisdiction, you waive any comparable statute or doctrine.  

2. LIMITATION OF LIABILITY.  YOU UNDERSTAND AND AGREE THAT TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT WILL ANY OF THE VAIL RESORTS PARTIES BE LIABLE UNDER ANY THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STATUTORY, OR OTHERWISE) FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PERSONAL INJURY/WRONGFUL DEATH, PUNITIVE, OR EXEMPLARY DAMAGES (EVEN IF SUCH PARTIES WERE ADVISED OF, KNEW OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES), INCLUDING BUT NOT LIMITED TO AS A RESULT OF: (A) YOUR USE OF OR INABILITY TO USE YOUR PASS OR  (B) THE EPIC COVERAGE.  NOTWITHSTANDING THE FOREGOING, SUCH LIABILITY WILL NOT IN THE AGGREGATE EXCEED THE AMOUNT YOU PAID FOR YOUR PASS.

3. Liability Exclusions and Limitations.  Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages.  Accordingly, some of the above limitations and disclaimers may not apply to you.  To the extent that we may not, as a matter of applicable law, limit our liabilities, the extent of liability of the Vail Resorts Parties will be the minimum permitted under such applicable law.  We disclaim any warranties to the maximum extent permitted under applicable law.

4. Disputes. These Terms and the relationship between us will be governed by the laws of the State of Colorado in the same manner as such laws are applied to agreements made, entered into, and performed entirely in Colorado.   All lawsuits arising out of or relating to these Terms or the EPIC Coverage will be brought in the Federal or State courts located in Colorado.  We and you hereby irrevocably submit to the exclusive personal jurisdiction of such courts for such purpose and waive any objection to such courts on any basis, including without limitation improper venue or inconvenience of the forum.  You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the EPIC Coverage must be filed within one (1) year after such claim or cause of action arose or be forever barred.  

5. Severability.  If any provision of these Terms is found by a court of competent jurisdiction to be invalid, you nevertheless agree that the court should endeavor to give effect to our intentions as reflected in the provision, and that the other provisions of these Terms remain in full force and effect.

6. Non-Transferrable.  Unless otherwise noted, the EPIC Coverage is personal to you and cannot be transferred. 

7. Electronic Communications Notice.  When you use our website or send emails to us, you are communicating with us electronically.  You consent to receiving communications from us electronically.  We may communicate with you by email or posting notices on the applicable website.  You agree that all agreements and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.  In order to access any such communications, you must have a computer or other Internet-enabled device.  In order to retain copies of any such communications, you must have a printer or data storage device.  If you have a printer, you may print paper copies of any such communications for your own use.  If you wish to withdraw your consent for us to communicate with you electronically, you may not use our website.

8. Modifications.  We may periodically update or change any of the terms and conditions contained in these Terms at any time and in our sole discretion, by posting an updated version on this website.  However, the Terms in effect on the date of your pass purchase constitute the agreement between us regarding EPIC Coverage for the applicable ski and ride season. 

9. Acceptance.

a. By purchasing a 2020/2021 pass after the launch of EPIC Coverage, you agree to these Terms.

b. If you purchased your pass before the launch of EPIC Coverage or are enrolled in the Auto-Renew Program:

i. these Terms supersede all previous terms, agreements, representations, warranties, or commitments, whether in writing or oral, between you and Vail Resorts with respect to the subject matter hereof; and 

ii. if you do not agree to these Terms, you must email us at comments@vailresorts.com within forty-five (45) days of the date we send you a notification of the availability of these Terms.  We will send such notification using the contact information we have on file for you.

10. Questions.  If you have any questions regarding the EPIC Coverage or other inquiries, please contact us at comments@vailresorts.com.