Deposit and Cancellation Policy

Summer

Lift Tickets

  • Inside 24 hours - NO REFUNDS (medical reasons may be an exception)

Lessons

  • Inside 24 hours - NO REFUNDS (medical reasons may be an exception)

Rentals

  • Inside 24 hours - NO REFUNDS (medical reasons may be an exception)

Bearviewing tours

  • A confirmed tour can only be cancelled 48 hours prior to the tour
  • Within 48 hours but at least the day before we can offer a refund if we’re able to fill their spots with other guests
  • Cancellations on the day of the tour will be no refund
  • A refund will be offered in the event that the tour did not proceed due to uncontrollable circumstances

Winter

Lift Tickets

  • Completely unused tickets are fully refundable with no fee.
  • Partially used tickets may be eligible for a refund – days used will be charged at the walk-up rate with any difference being refunded.
  • In case of injury or illness, tickets may be eligible for a full or partial refund with proof of medical documentation.
  • For a refund, please visit a Guest Relations office or call 1800.766.0449 (refunds via phone can only be processed to a credit card).

Snow School

  • Outside 48 Hours: No fee

  • Within 48 Hours: No fee to transfer to another day.

  • No fee to refund to a gift card.

  • $25 fee (group lessons) or $50 fee (private) to return to credit card - refunds must be processed to the credit card from the initial purchase.

  • Day of lesson: No refunds or transfers

    Whistler Blackcomb reserves the right to cancel Activities anytime for safety concerns due to snow and surface conditions and weather. Medical reasons may be an exemption.

Rentals

  • Outside 72 hours - eligible for refund less $25 fee
  • Inside 72 hours to 24 hours - eligible for refund to a gift card less $25 fee OR refund back to credit card less $75 fee. (must be same cc card as purchase)
  • Inside 24 hours - NO REFUNDS (medical reasons may be an exception)

Passes and Cards

Season Passes and Edge Cards are not refundable and cannot be transferred to another person or to another season.

View full Season Pass and EDGE Card cancellation policy