Our Commitment To Safety​

We remain committed to doing everything we can to help keep you safe this season, so you can focus on having a great time on the mountain. Learn more about the steps we’re taking for the 2021-22 season below.

What You Need to Know

We are fortunate that the core of the ski and ride experience takes place outdoors in vast mountain settings. However, as we welcome guests from around the world to the indoor experience at our resorts, we feel it’s important to do our part to combat the spread of COVID-19. This season, our COVID-19 safety protocols are focused on indoor spaces.

All of our policies are subject to change based on the evolving nature of the pandemic as well as federal, provincial, and local public health guidelines. For more information on local guidelines, visit http://www.vch.ca/covid-19/covid-19-faqs. For provincial regulations and guidelines, visit the website here. or the British Columbia Centre for Disease Control at the website here.

Please stay home if you are sick or experiencing symptoms of COVID-19. To learn more about our safety protocols, please read on.

Winter Experience Icons 
Mountain Access

We will not have a mountain reservation system this season and will load lifts and gondolas at normal capacity, optimizing
guest movement around our resorts.  

Winter Experience Icons
Face Coverings

Face coverings will be required in indoor settings, including in our gondolas, restaurants, lodging properties, restrooms,
and retail and rental locations, and on buses. Face coverings will not be required outdoors but are required in gondolas at
Whistler Blackcomb given local regulations. Your face covering must remain on for the entire gondola ride, so please
refrain from eating and drinking in the gondola. All employees are required to wear face coverings indoors and when operating gondolas.

Winter Experience Icons
Dining Reservations

Like last season, guests will be required to book a reservation to eat at many of our on-mountain restaurants using our
Time to Dine reservation service. However, based on current regulations, we are expecting significantly more seating
and dining capacity than last season, and we intend to open reservations one day prior, versus the day-of last season.

 

Winter Experience Icons

Dining Vaccinations

Guests will be required to show their BC Vaccine Card to dine at indoor restaurants, restaurant patios
and bars, based on the order from the Provincial Health Authority.
Proof of vaccination will be required for guests
ages 12 and over at those locations, and guests ages 19 and over will also need to provide a valid government photo ID
with the name matching the name on the guest’s vaccination card. This applies to those in our ski and ride school programs
that include lunch. Consistent with our approach across our resorts, proof of vaccination will also be required at our quick-service
on-mountain restaurants.  We believe the vaccine requirement is important for the protection of our guests and our employees,
given the number of people using these facilities and the fact that guests will not be wearing face coverings while eating and
drinking. These are currently the only parts of our experience that will require proof of vaccination, unless required by
local public health.

Winter Experience Icons
Cashless Transactions

For guest and employee safety, all transactions will be cashless unless otherwise required by local law. This includes at our
hotels, restaurants, ski and ride school, and all other points of sale. For the best experience, book and pay online in advance.  

Winter Experience Icons
Cleaning and Disinfecting Enhancements

Hand sanitizing stations are provided throughout the resort. We are frequently using EPA-approved products that kill the COVID-19
virus on all of our high-touch surfaces and restrooms, and we are applying enhanced cleaning and disinfecting practices across
our resort, including in our gondola cabins.

 Winter Experience Icons
Employee Vaccinations

We will be requiring all of our employees to have COVID-19 vaccinations for their safety and protection as well as the safety
and protection of our guests and communities.

Winter Experience Icons
Daily Employee Health Screenings

All employees are required to undergo daily health screenings, wear face coverings indoors, regularly wash their hands,
and stay home if sick or feeling sick.

Previous tab Previous tab

FREQUENTLY ASKED QUESTIONS (FAQs)

For a complete list of FAQs, visit our help center.

Will you have a mountain access reservation system this season?
We will not have a mountain access reservation system this season. All safety protocols are subject to change based on the evolving nature of the pandemic.

 

Will you be physical distancing on chairlifts and gondolas?
No. We will load lifts and gondolas at normal capacity, optimizing guest movement around our resorts.

 

Will you be enforcing physical distancing indoors, or in outdoor spaces like lines and mazes?
Currently there are no public health orders in place mandating physical distancing indoors or on lifts or gondolas. We will continue to monitor those orders as the pandemic evolves and will follow all federal and local public health orders.

Do I need to wear a face covering to ski and ride this season?
No, face coverings will not be required to ski and ride this season. Face coverings will also not be required in outdoor spaces such as lift lines, chairlifts, and restaurant patios. Face coverings are only required on gondolas and indoors, including restrooms, restaurants (while not eating or drinking), lodging properties, and retail and rental locations, in accordance with government mandates. Face coverings are also required on buses.

 

Will Vail Resorts require indoor face coverings this season?
Yes. As a company, the health and safety of our guests and employees is our top priority. We are implementing an indoor face covering requirement at our resorts in line with mandates from the U.S. Forest Service and the Provincial Health Authority of British Columbia, which apply to many of our resorts, and consistent with many other hospitality, entertainment and retail businesses. While these orders do not cover all of our operations, we believe this is the appropriate step to take across all of our locations based on the evolving nature of the pandemic. At this time, face coverings are not required in outdoor settings.

 

Do I have to wear a face covering indoors if I show proof of vaccination?
Yes, face coverings will be required indoors, regardless of vaccination status, other than while eating or drinking in one of our restaurants.

 

Are face coverings required on gondolas?
In accordance with government mandates, all individuals 12 and over, including all employees of Whistler Blackcomb, are required to wear a face covering indoors and on gondolas regardless of vaccination status.

 

Are you providing guests with face coverings?
We ask that guests provide their own face coverings. However, there will be limited quantities available for those who do not have one.

Do I need a vaccine to ski and ride this season?
No. If you wish to access our resorts to ski and ride this season, a vaccination will not be required. Vaccines will also not be required in outdoor spaces such lift lines, chairlifts, gondolas, outdoor restaurants, or in indoor spaces such as restrooms, lodging properties, and retail and rental locations. However, if you wish to access our restaurants, restaurant patios or bars, a BC Vaccine Card will be required for those 12 and older.

 

Why is Whistler Blackcomb requiring a BC Vaccine Card to visit restaurants, restaurant patios and bars this season?
Whistler Blackcomb is complying with COVID-19 health orders from the Provincial Health Authority. The requirement to show a BC Vaccine Card in all table service restaurants, restaurant patios and bars, along with a valid piece of government photo ID, is a government mandate. You can learn about the BC Vaccine Card, how to obtain yours and where it is required here.

 

What qualifies as proof of vaccination for guests looking to visit restaurants, restaurant patios and bars this season?
For residents of British Columbia:
  • A physical copy of the BC Vaccination Card
  • The digital BC Vaccination Card on your phone
For Canadian residents outside of British Columbia:
  • Provincially/territorially officially recognized vaccine record
For International Visitors:
  • International visitors may use the official proof of vaccination used to enter Canada (e.g. ArriveCAN).

All adults 19 and over will also need to provide a form of valid government photo ID with the name matching the guest’s vaccination documentation.

 

Which vaccinations will be accepted?
For guests looking to dine at indoor restaurants, restaurant patios and bars, the following vaccinations recognized by the World Health Organization will be accepted: Moderna, Pfizer-BioNTech, Johnson & Johnson/Janssen, Oxford-AstraZeneca, Covishield, Sinopharm and Sinovac.

 

Which restaurants will require proof of vaccination?
The list of all restaurants requiring proof of vaccination are posted on our resort website. For Whistler Blackcomb, it includes Glacier Creek Lodge, Rendezvous, Roundhouse, Christine’s Dusty’s, Dusty’s Backside, GLC Restaurant, Steeps Grill and Wizard.

 

Can I enter one of your indoor restaurants, restaurant patios and bars and take it outside without a Proof of Vaccination?
No. For the safety of our guests and employees, entrance to these restaurants will require proof of vaccination.

 

When will the proof of vaccination requirement go into effect?
Proof of at least one dose of a COVID-19 vaccine will be required effective Monday, Sept. 13, along with a valid piece of government photo ID. Starting Sunday, Oct. 24, proof of full vaccination will be required.

 

How often will you check my proof of vaccination?
Every time a guest enters a restaurant, restaurant patio or bar, they will be asked to show a BC Vaccine Card and piece of valid government photo ID. Whistler Blackcomb will not be tracking or recording any guest vaccination status information.

 

Are you storing my vaccination status anywhere?
No. Vail Resorts will not be tracking or recording any guest vaccination status information.

 

What if I am not vaccinated or forget my proof of vaccination?
For guests who forget their BC Vaccine Card or have not been vaccinated, they will not be permitted to enter our restaurants, restaurant patios or bars. We recommend they bring their own lunch or visit an outdoor on-mountain restaurant or other dining establishments where BC Vaccine Cards are not required.

 

Can I provide a vaccination exception to dine indoors?
No. Guest proof of COVID-19 vaccination for those ages 12 and over will be required in indoor, on-mountain quick-service restaurants. Guest vaccination exceptions will not be accepted.

 

Can I provide proof of a negative COVID test to dine indoors?
No. Guest proof of COVID-19 vaccination for those ages 12 and over will be required in indoor, on-mountain quick-service restaurants. Proof of a negative COVID test will not be accepted.

 

Will I need proof of vaccination to use to the restroom?
Proof of COVID-19 vaccination will not be required to use restrooms at any facilities, but face coverings are required in all indoor locations.

 

Will I need proof of vaccination to warm up inside?
Guests will not need proof of COVID-19 vaccination to access indoor spaces that don’t provide dining. Face coverings will be required in indoor settings.

 

Will bars be open for the 2021-22 season? Will vaccinations be required to visit bars?
Yes, bars will be open for the 2021-22 season, and guests will be required to show their BC Vaccine Card to visit bars, based on the order from the Provincial Health Authority.

 

Will I need a proof of vaccination for my wedding, conference or event?
The Provincial Health Authority has ordered that guests must show a BC Vaccine Card and (for guests over age 18) a photo ID for indoor, organized events with 50 or more people, including wedding receptions, organized parties, conferences, trade fairs and workshops. You can learn about the BC Vaccine Card, how to obtain yours and where it is required here.

 

Will I need a proof of vaccination for hotel dining establishments?
Guests will be required to show their BC Vaccine Card to dine at indoor restaurants, restaurant patios and bars, based on the order from the Provincial Health Authority.

 

Will children under the age of 12 need proof of vaccination after it becomes available to dine indoors on-mountain?
At this point, we are not requiring children under the age of 12 to provide proof of COVID-19 vaccination and do not intend to institute a change in this policy this season unless required to do so by local public health.

 

Will I need a proof of a vaccination booster at some point during the season to dine indoors on-mountain?
We are not intending to require proof of booster COVID-19 vaccines at any point in the season.

 

Will you change this policy if the situation with COVID-19 improves?
While it is possible we will change this policy based on an improving situation with COVID-19, we believe all guests should assume this will be our policy for the entirety of the 2021-22 season.

 

Are you requiring your staff to be vaccinated?
Yes. We believe the COVID-19 vaccine is the way to end this pandemic, and the best way to keep our employees and guests safe. Vail Resorts will be requiring all employees to be vaccinated for COVID-19, effective Nov. 15, 2021.

What ski and ride school offerings will you provide this year at your resorts?
We are pleased to be resuming more ski and ride school programs this season, including those for younger children. Specifics can be found on our ski and ride school page.

 

Will face coverings be required in ski and ride school this season?
Face coverings will only be required during the indoor portion of the ski and ride school experience this season, including during drop-off and pick-up, accessing indoor facilities such as restrooms and restaurants (while not eating or drinking), and on gondolas. Face coverings will not be required during the outdoor portion of the ski and ride school experience.

 

Do I need a proof of vaccination to go to ski and ride school or take private lessons?
Children ages 12 and older who are part of a full-day ski and ride school program will be required to show proof of vaccination as lessons include lunches at indoor restaurants. This proof of vaccination will be required at the time of drop-off at the ski and ride school program. Adults participating in ski and ride school programs or private lessons may choose to opt-out of dining at indoor restaurants.

 

Will there be an option to pick up my child (12 and over) for lunch if they cannot show proof of vaccination?
We will be requiring proof of vaccination for all children ages 12 and over in full-day ski and ride school programs that contain a lunch offering.  We will not be providing an outdoor or lunch-pickup option for these individuals. At many of our resorts, half-day lesson options that exclude lunch will also be available.

 

What is the cancellation and refund policy for Ski & Ride School lessons?
Changes or cancellations can be made in advance of your lesson date by contacting the Ski & Ride School conducting your lesson. Any Ski & Ride School product that is cancelled prior to 24 hours of the lesson start time will be issued a full refund. Any Ski & Ride School product that is cancelled within 24 hours of the lesson start time will be charged a cancellation fee.

 

Will there be restrictions on Ski & Ride School lift access when lift tickets are unavailable?
No, the ability to purchase Ski & Ride School and include a lift ticket will not be limited during popular holiday periods.

 

As a reminder, for guests 12 years and older, proof of COVID-19 vaccination is required to participate in full day Ski & Snowboard programming. If you or your child cannot meet this requirement, cancellations must be made 24 hours in advanced of your lesson.

For more information on refunds and cancellations, please refer to the Ski & Ride School Terms of Sale.

 

Will there be restrictions on Ski & Ride School lift access when lift tickets are unavailable?

No, the ability to purchase Ski & Ride School and include a lift ticket will not be limited during popular holiday periods.

How will your dining reservations work?
Guests can book reservations the day before on the resort’s dining webpage, the EpicMix App or through QR codes at the resort.

 

Which restaurants will use the Time to Dine on-mountain reservation system?
Guests can find participating Time to Dine restaurants on the Dining Reservation Page once the resort opens for the season.

 

What if I don't see a reservation available?
There is a chance no shows or cancellations will happen and we can accommodate your party.  A table is not guaranteed, but you are welcome to stop by and check.  Many of our lodges have first come, first serve areas and outdoor dining options as well.

 

Can I grab food and eat outside if I don't have a reservation?
Yes.  To grab food you will need to show proof of vaccination at our cafeteria-style restaurants.

Are you requiring your staff to be vaccinated?
Yes. We believe the COVID-19 vaccine is the way to end this pandemic, and the best way to keep our employees and guests safe. Vail Resorts will be requiring all employees to be vaccinated for COVID-19, effective Nov. 15, 2021.

 

Are employees still required to do health screenings?
Yes, at all of our resorts, employees are still required to complete daily health screenings before coming onsite to work.

 

What if an employee tests positive for COVID-19?
Any employee who tests positive for COVID-19, along with any unvaccinated employee who is exposed to COVID-19 through close contact, will not be permitted to work, will follow applicable quarantine/isolation protocols, and will be eligible for Emergency Sick Leave as applicable.

Will paper trail maps be available?

Trail maps are available on the Epic Mix App and our website in the 2021-22 season. Paper trail maps will be available in-resort upon request. 

 

COVID-19

Exposure to COVID-19 is an inherent risk in any public location where people are present.  The resort has implemented protocols to prioritize guest health and safety, but we cannot guarantee you will not be exposed to COVID-19 during your visit.  The risk of being exposed or becoming sick due to COVID-19 cannot be eliminated.  Every skier and rider shares the responsibility for a safe and healthy skiing experience.  It is your responsibility to read and comply with all instructions and signage posted at the resort and on the resort’s website.  Stay home if you are sick or experiencing symptoms of COVID-19.  Wear a face covering in designated areas and maintain at least 2 meters physical distancing from other guests, including in lift lines.  Wash and sanitize your hands frequently.